Hyatt Hotel Canberra - A Park Hyatt Hotel

Disappointed

Liked: Quiet and beautiful hotel.
Disliked: I recently stayed at your hotel and would like to share some concerns regarding the cleanliness and overall condition of the room during my stay.Upon arrival, I noticed that the teaspoon provided was sticky, which suggests it may not have been replaced or properly cleaned after the previous guest. Additionally, the shower gel bottle in the bathroom was nearly empty. Unfortunately, I discovered this while showering and had to resort to using the small soap bar provided — which was quite inconvenient and, in my opinion, not acceptable for a hotel of Hyatt’s standard.The following morning, I found a small cockroach in the bathroom, which was unsettling. Moreover, the hot water from the shower had a brown tint, making it unpleasant to use, though I had no choice but to continue with it.I have always considered Hyatt to be a symbol of luxury and comfort, and I believe these issues fall short of the high standards typically associated with your brand. I hope this feedback will be taken seriously and used to improve the guest experience going forward.