Hyatt Herald Square New York Guest Reviews
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James, Royal Oak
Very impressed with this place. By far the best hotel I've stayed at in NY.
Liked: Very clean; updated; spacious; great service.
Disliked: Nothing.
Pond Sun, 24 August 2025
Great location and all we...
Liked: Small but comfortable rooftop bar. Competitive valet pricing and convenient. Helpful staff, excellent location - delicious restaurant across the street (Zoi Mediterranean) and matcha /coffee shop at end of street (Blank St). Quick easy walk to Madison Sq garden
Disliked: Breakfast was just ok - wouldn't pay for it. Avocado toast with eggs
Manelyuk Sat, 23 August 2025
Exceptional
Andrew Sat, 23 August 2025
Superb
Liked: 6 nights with my family at [Hotel Name] and had a wonderful experience.The location is excellent—just a short walk to Times Square and many other attractions, which made it very convenient for sightseeing with the family.The staff were very nice and helpful, always ready to assist with any requests. The restaurant offered a good breakfast with plenty of options, and the staff there were especially kind and attentive.Overall, we had a fantastic stay, and I would highly recommend this hotel to anyone visiting New York.
Disliked: The only minor concern was the air conditioning in the room—it wasn’t too loud, but the background noise was noticeable at night.
Dyer Sat, 23 August 2025
Exceptional
Liked: The staff were helpful and knowledgeable of the area....Toyan (definitely spelt wrong) and Jefferson
Disliked: n/a
Rebecca Wed, 20 August 2025
Bad
Liked: Location
Disliked: I still have not received the deposit taken
Miri Tue, 19 August 2025
Very good
Liked: The location is perfect, the staff is really nice and helpful. The breakfast package was a nice touch.
Disliked: The AC was a bit loud but did the work - a must with over 85 degrees outside.
Ana Tue, 19 August 2025
Exceptional
Marco Tue, 19 August 2025
Great hotel
Liked: Great location and a very warm welcome from Aidan. The rooftop is amazing and we loved the complimentary drinks. The New York cheesecake was delicious and eating it with a view of the Empire State Building was unforgettable.
Disliked: Breakfast was tasty but the service was too slow, we had to wait a long time even if there are not many tables.
Anonymous Mon, 18 August 2025
Poor
Liked: baffling how the property snagged a hyatt license.
Disliked: unprofessional demeanor.
Ibrahim Sat, 16 August 2025
Great time at the hotel...
Liked: The room was nice and the view great. The location is convenient for visiting New York as a tourist. The breakfast was good.
Disliked: N/A