Name: Hyatt Herald Square New York
Address: 30 W 31st Street, New York City, NY
Telephone: (888) 420-1645
Rating: 4

Hyatt Herald Square New York Guest Reviews

Overall Average Score:

Very Good (4 out of 5)

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Very impressed with this place. By far the best hotel I've stayed at in NY.

Liked: Very clean; updated; spacious; great service.
Disliked: Nothing.

Regret

Liked: Location
Disliked: Bad attitude from receptionist. .Not honest : he told me that a security deposit extra 250 US dollars will be refunded after two weeks but never received and they stopped responding to my emails .The room was smelly lights not working, coffee machine not working it took them 36 hours to send another one Very small lobby no comfortable place to sit

Exceptional

Very good

Pleasant

Superb

Passable

I've stayed in much worse,...

Liked: Location was convenient. Staff was friendly and helpful.
Disliked: Only one elevator working. It was slow and routinely skipped your floor. To go upstairs you had to go downstairs to the cellar, channel your inner Indiana Jones, and navigate up to your floor. Rooms need to be updated. The circa 1970s styling doesn't work, and I cut my foot on the sharp spacer dividing the carpet and floor. I know space is at a premium, but the available storage space could be greatly improved. The fridge/chandelier contraption between the beds is no bueno. All 3 of us hit our head at least once. In the end the Hyatt Herald met our needs, but overall, everyone was disappointed by the experience.