Hyatt Herald Square New York Guest Reviews
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|2.1 miles from New York City centre|
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James, Royal Oak Thu, 6 December 2012
Very impressed with this place. By far the best hotel I've stayed at in NY.
Liked: Very clean; updated; spacious; great service.
Ismayil Sat, 12 June 2021
Considering everything, overall it is...
Liked: Good location. It is close to subway stations, shops, and restaurants, all in walking distance. The hotel has roof top location , it allows to see the city view. Good air conditioning, free wifi. The part that we didn't like about the location is that there is liquor shop and there is smoke hut across the hotel. There were always people drinking and smoking in front of the those shops . And we felt extremely uncomfortable every time we go through that crowd to go to our hotel.
Disliked: The room size is too small, though it could be normal to New York Hotels. The bathroom floor is dirty, there were stains and dust, and hair by the wall. The carpet in living area was dirty. There was no microwave in the room. There is a little section for dedicated for breakfast every morning. However, there were extremely limited place for sitting down and eat our breakfast. And we were told not to sit on the sofa/chair to eat our breakfast. I really didn't like that setting. At the end we were forced to take our breakfast up to our room. The room is very small, there is absolutely no place to eat food. I am the person who hates eating in the bed. So it was not a good experience for me.
Juan Thu, 10 June 2021
Liked: The roof top view is amazing. The rooms are small ( expected) but clean and updated
Disliked: Not sure if the Deluxe room is any bigger than regular room but costs more
John Thu, 10 June 2021
Great value for money
Liked: The location of the hotel was excellent, right behind the empire state. The rooftop views were absolutely amazing! Great service and complementary coffee and tea before 10!
Disliked: For a longer stay, I wish they provided more toiletry products as well as clean towels and take out trash without having to ask for it. But other than that everything was great.
H Thu, 10 June 2021
Disliked: No room service for 5 night stay
Dennis Mon, 7 June 2021
Good comfortable hotel
Liked: Easy to get to rooms nice hotel good location in midtown coffee in the lobby and great bagels a block away at Ess a bagal
Disliked: Bums on street in front of property not there fault not dangerous but scary
Sarah Mon, 7 June 2021
Noteboom Mon, 7 June 2021
Liked: Great location, nice roof deck. Good soundproofing in the rooms.
Christopher Sun, 6 June 2021
Eunyoung Mon, 31 May 2021
Jennifer Fri, 28 May 2021
Disliked: bedding, sheets, room comfort