Hyatt Herald Square New York, New York City

Very impressed with this place. By far the best hotel I've stayed at in NY.

Liked: Very clean; updated; spacious; great service.
Disliked: Nothing.

Pleasant

Liked: Housekeeping was efficient and professional.
Disliked: There was no chair in the room.

Exceptional

Very good

Exceptional

Liked: A quality hotel in the centre of Manhattan, less than 10 minutes on foot from Penn Station. Smallish but good rooms with all amenities. Excellent service, many thanks to the friendly gentleman on reception (sorry, I don't remember the name).
Disliked: We didn't want to leave :)

Superb

Exceptional

Liked: First time to new york couldn't have been better. This hotel was a very good deal and was in a very good location. Located about 15mins from times square and about 40mins from central park. Bus around the area was down the street.Points of interest were mostly within walking distance. Food options are plentiful as well with Korea town being right down the street. The area felt fairly safe, even walking around at night. There's plenty of coffee shops, gift shops and convenience stores around. The room was super nice and cozy. Pillows weren't the best, but we made it work. Amenities were available, as well as a hair dryer. Gym access was also an option in the hotel with a water fill station in there. RFID hotel entry for safety was nice. The rooftop view at night was very nice and there was even a little plastic igloo to hang out in.Overall, I would love to stay there again.Front desk staff was very nice and inviting!
Disliked: Our room was right next to the housekeeping closet, so we could hear every in and out while we were in our room at night. Nothing major, just a small inconvenience. Not that it was bad..we tuned it out, but if someone is a light sleeper, it might bug them. The pillows could have been a bit fluffier.

Great location and good value...

Liked: Great location and friendly staff. Got a good deal on the room so it was worth the price I paid and not too expensive for New York. The rooms were decently sized and well appointed.
Disliked: Only one elevator was working during our stay so you had to wait a while for it if you were leaving or coming back.