Hyatt Centric Key West Resort & Spa

Pleasant helpful greeting leading us...

Liked: Lovely accommodation.
Disliked: It wasn’t free.

Very good

Great location, easy parking, incredible...

Liked: The view from our room was incredible.
Disliked: It could have been less expensive.

Very good

Exceptional

Our stay was a comfortable...

Liked: Location was great and it was very cleanThe pool was beautiful and the service there was awesome
Disliked: Finding our way around the multiple buildings

Will never trust the staff...

Liked: The staff cancelled my reservation made in January at the last minute and before check in. I called 2 hours before check in to confirm and they told me the room was not quite ready but I could drop my bags and use the facilities . At 3:30 I tried to check in and was told they didn’t have room for me. Horrible experience. Tried to book me in a hotel 3 miles from downtown on the outer fringe of key west. I declined and got a room T the pier house.
Disliked: See above

Decent option but too expensive...

Liked: Nice Room. Nice Location. Staff were all very nice.
Disliked: Expensive for what you get. There was no password protected wifi available, not even for purchase, so I was not able to connect to my work computer. Before traveling to the hotel, I tried calling ahead several times to find out information on parking and a roll away cot and was never able to connect with anyone. I don't think I have ever been charged nightly for a cot, so that was a $60+ surprise. Pool is 3 foot deep, and small. The hot tub is warmish, and both close at sundown -LAME! The beach was not maintained at all and that area is more of a jet ski parking lot now.

Exceptional