We will DEFINITELY be back...

Liked: OH MY GOSH. Sooo swanky ? definitely everything you expect when staying in a ?hyatt? downtown. AND its smack dab in the middle of everything so great if you?re in heels ? lol
Disliked: Not sure if they had a microwave or not. I know lowes had one by the ice machine and i didnt see one here, but at least they had a fridge.

Exceptional

Exceptional

Exceptional

Exceptional

Disappointing

Liked: My husband and I enjoyed the pool and the Starbucks located in the lobby. The interior of the hotel was looked very nice.
Disliked: It was explained that the main lobby is one floor above the main entrance so it was very confusing. We had a very large amount held on it card for incidentals and was not told exactly how much it would be. Our room was not cleaned later on in the day after we left our room and we were told that we had a kind bed suite and there is no way that the bed was a queen. We booked reservations to swim in the pool and then we?re told after our stay that there was a pool cleaning fee. I have never heard of such a thing.

Hard pillows

Liked: Location was right across the street from the hospital
Disliked: The pillows were like rocks. Bar was not open

Good

Disliked: The heating was terrible.

Pleasant

Liked: Cleanliness..
Disliked: Needs jacuzzi in suite and I didn't have a microwave which was stated in the rooms detail.. Nice hotel, comfortable to stay but unfortunately I woke up 3 days after my stay to see that the hotel charged my card twice I called and management told me the first initial charge of $332.11 @ check in was an authorization (a hold apparently not the final), the second charge of $302.11 was the final charge and the hold was supposed to drop so he had me contact my bank.. ? Needless to say I still see both charges took from my account and now I'm still waiting for the "authorization hold" ($332.11) to fall off and credit back to my account, definitely doesn't make sense and a total headache I need my money to return just as quickly as they took it, I'm getting the run around from the hotel blaming my bank and my bank saying the hotel has to release the hold so this alone has really killed my vibe about my decision to stay there.. ?????