Employees were very friendly and it was a nice place to stay.

Liked: Nice walking distance to the Melody Tent!

Hope for improvements

Disliked: The room smelled like eggs upon arrival, had to air it out. Hot tub wasn't too clean either had a brown ring under faucet.

Pleasant

Worst stay I have ever...

Liked: I liked nothing about this hotel. The front desk agent seemed disinterested. Didn't resolved my issues. Said I would get a call back, never happened. Hotel charged the wrong card!!!
Disliked: First, we booked the Crown Victoria suite, the most expensive room in the hotel. I walk in and I see the stopper for the jacuzzi sitting in the ledge. Next, the chair for the desk was broken. Not enough hot water to fill the jacuzzi. And the worst part, their are lights over the jacuzzi with a dimmer switch on the wall. I had the lights low, but when you turn the jets on for the jacuzzi the lights go out. So you have to get out of the jacuzzi soaking wet to play with the switch, very dangerous!!!

Superb

Liked: The Victorian decor was beautiful. Original plaster moldings were beautifully craft.
Disliked: I asked for a view as an amenity, but was not happy with the view.

Very good

Liked: Did not try it quite and comfortably don't know

Pleasant

Liked: Privacy
Disliked: Phones suck

Exceptional

Liked: Very very clean Hotel up to date on all Corona protocols

Disappointing

Disliked: First room bathroom was dirty. In site restaurant waited an hour and a half for apps

Extremely disappointed

Liked: The lady that check my family in was very nice. The location was convenient to walk to place.
Disliked: Both our rooms had problems. There was 2 fire alarms that went off and my room got water come in so the rug was wet. People were really loud and kept slamming doors. There were drug deals in the parking lot and all the hallways smelled like drugs. I had my kids with me and it was very uncomfortable to keep them away from all of the open drinking and drug use. Overall I'm extremely disappointed with my stay because it's over priced for the quality of the rooms and with all the problems we had. They changed 1 of our rooms because so much was broken. Very poorly maintained. Tiles were falling out, doors were broken, and things were falling apart. I should have only stayed 1 night and found a different hotel the second night. I would give this place a half a star only because the lady at the front desk was very nice. The guy who was in charge was very rude and wouldn't listen to anybody.