Hy-Lo Hotel Ascend Hotel Collection

Overcharging

They overcharge you for everything

Nice

Liked: Sorry. Didn’t have breakfast
Disliked: Little bars of soap were to small … towels and washcloths were to scratchy ..

Refund

Liked: Not much
Disliked: Room wasn't ready during my check in at 330pm due to short staffing. Sheets and towels were dingy. Restroom wasn't cleaned well and floor, sink, and shower was horrible

Poor

Liked: Large room, cool rooms
Disliked: Property not mowed, tons of dog hair on the room floor tells me it was not swept, no cups or coffee stocked, breakfast was 45 min late to start, broken glass in back parking lot, dog poop by the back door.

Poor

Great location, great idea, poor...

Liked: Location was great, vibe was great and the late night popcorn was a great surprise!
Disliked: Advertised as “sound proof rooms:. However, we could hear every door slam and the highway traffic. The door to the bathroom kept coming off its SCREW which was the only thing holding it as it slid. Also, the bathroom did not have a fan and the door did not create a barrier to the smell/steam to the rest of the room.

Fair

Liked: Price gouged on a Saturday night. Over 400 per night for a 2 star motel..
Disliked: Price for value

Great hotel

Liked: The location.
Disliked: The towels.