Name: Hy-Lo Hotel Ascend Hotel Collection
Address: 1033 N. Service Rd., Calera, OK
Telephone: (888) 323-5826

Hy-Lo Hotel Ascend Hotel Collection Guest Reviews

Overall Average Score:

Good (3.55 out of 5)

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Very poor

Recommend to stay at the...

Liked: The location is good pretty close to the casino.
Disliked: The property is run by an Indian couple that is extremely discourteous. The receptionist was really nice. When asked for a towel, she had to go search for the couple to ask if I can have one. Then they go unlock the towel value and give you a towel. I needed towels because I used the ones in the room to clean the bathroom, the countertops and floor. Gross. Molding caulk around the shower. The air freshener smell is so strong you just about can’t sleep. What are they covering up. lol

Good

Liked: Nice place to stay good location

It’s my “go to” when...

Liked: I stay here often, it’s clean and updated. The beds are comfortable and the location is perfect for me.
Disliked: There is not always enough parking close to the building and I don’t like walking far late at night. It doesn’t feel safe.

Exceptional

Loved it!

Liked: I really appreciated how welcoming and accommodating the whole staff was! I'm looking forward to staying there again sometime!

Good

Very good

Front desk staff needs to...

Liked: I liked that it was in a convenient location
Disliked: I didn’t like the staff, very inconsiderate, rude and disrespectful. After I told him how the bathroom wasn’t clean he basically said oh well find somewhere else and refused to accommodate my request and stated he does not have housekeeping, he refused to offer another room to my standards and the room was close to $600 with deposit!!! Ridiculous business and if I can give 0 stars or negative 0 I would. This place was very distasteful and I would never go back or recommend to ANYONE!!!! Plus I had my 3 baby girls with me on this trip which makes the situation even more worse.