Howard Johnson Hotel By The Falls Niagara Falls Guest Reviews
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|0.8 miles from Niagara Falls centre|
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Jenn Mon, 21 May 2018
Liked: I liked how quiet it was, the location and the fact that food and pool was on site.
Disliked: I didn?t like the customer service very much. Nothing horrible happened but the ladies at the front desk were not helpful at all with our questions. We travel to the falls about 4 times a year with our 4 kids but have never stayed at this facility. It was much more expensive that staying on the strip but I wanted to splurg a bit because the pool looked cool online to my kids because you can swim inside and outside. The first day we got there and the outside part wasn?t open so we went to the front desk and no one could even answer my question as to when it would be open. They just looked at eachother and shrugged their shoulders. No attempt to find out, just an ?I don?t know? answer. Then the next day we realize we can?t get on the wifi... so my daughter calls down to the front desk and they say to bring her laptop down so they can connect it... so she does, 15 minutes later she comes back up very frustrated because in that time they couldn?t figure it out and they sent her back up with a 1-800 phone number for HER TO CALL TO FIGURE OUT. Why is my kid being told here go figure this out? It?s your guys job to figure out your own wifi and how your costumers can connect to it. I thought that was some bad customer service. Overall I?m angry that I spent $499 for two nights to stay here where the wifi didn?t work properly and the pool wasn?t as advertised. I won?t be returning there on any of our trips sadly.
Vladimir Mon, 21 May 2018
Liked: For the price and location, you cannot go wrong, especially on a long weekend. I highly recommend this Hotel. The rooms were clean, staff was friendly and helpful, and the accommodations were all you needed.
Katarina Mon, 21 May 2018
Disliked: The rooms are stuffy. Staff charges you for additional services that you've never asked for.
Nez Mon, 21 May 2018
Alison Mon, 21 May 2018
Helen Sun, 20 May 2018
Liked: Great staff
Disliked: Decorations from the 70's
Richard Sun, 20 May 2018
great location clean quiet nice...
Liked: lady at front desk very nice helpful
Disliked: chair in room not compfy at all
Lucia Sun, 20 May 2018
Liked: Nice stay on niagara falls. The room was great, spacious, clean, comfi big bed and hot tube was amazing. Location near the centre and falls.
Disliked: parking for a fee
James Sat, 19 May 2018
GOOD EXCEPT FOR TRYING TO...
Liked: CLOSE TO ALL AMENITIES
Disliked: THE BED IN OUR ROOM WAS SO CREEKY. i slept on the sofa in our room and my wife slept in the bed but complained to me her back was sore
Verified Hotel Guest Fri, 18 May 2018
Liked: We had booked three rooms and they were nice and clean. Close to everything. Two of the rooms were perfect and could not ask for anything more.
Disliked: Our room was the only one with issues, hot tub did not work and got zapped by a lamp. They have the pool posted with adult time from 10 to 11 pm but they do not enforce it nor do they make sure the young kids stay out of the hot tub.