Name: Howard Johnson by Wyndham New Braunfels
Address: 201 Loop 337, New Braunfels, TX
Telephone: (888) 420-1655

Howard Johnson by Wyndham New Braunfels Guest Reviews

Overall Average Score:

Pleasant (3.15 out of 5)

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Decent mattress, terrible quality facility

Liked: The bed was comfortable and the shower wasn’t nasty like most hotel showers
Disliked: They wouldn’t honor the cancelation that booking.com had listed, everything about the hotel smelled like weed and mildew. The ac did not work well. The carpet was sticky so it was really nasty to walk on - had to wear shoes the whole time.

Passable

Liked: Location was good.
Disliked: Breakfast was cold every morning. Got there on the first day, hanging out by the pool, kids were swimming and a thunderstorm came through, lasted about 15 minutes then cleared up and was sunny out. no one ever came out to check to see if people were in the pool at that time. I was sitting by the pool with a nephew about 30 minutes later and staff came and said due to weather they were closing the pool and they kept it locked the rest of the day so the kids could look at the sunshine and the empty pool but not swim. back to breakfast, there was a sign there that said please do not take food back to the room for sanitary reasons or you would be charged an additional $50, the sanitary part was the funny part because due to the kids not being able to swim in the pool, they were barefoot, playing in the hallway (not being loud and crazy) and when we went back into the room their feet were black (no exaggeration at all) ,im talking filthy black on the bottom. Also, we hadn't even gotten all of our stuff out of the room and they were already trying to come in and start cleaning the room, they did throw items away in my nephews room, not knowing if he had just stepped out for breakfast and was coming back. Will not be back.

Overall the hotel was wonderful....

Liked: Beds were comfy, staff was great.
Disliked: Smelt like smoke in hallways

Bed bugs!!!

Disliked: I had bed bugs in my room!!!

Good

Passable

Older hotel but very clean...

Liked: It was reasonably priced and in a good location
Disliked: No where to put luggage and the air conditioner froze up easy fix put it on fan to clear the ice

Good stay

Liked: Convenient and clean

Exceptional

It was my worst experience...

Liked: Booking.com showed it as 7.0 rating out of 10. It was a really trashy place. The young girl at front desk was pleasant but New Braunfels was 90 degrees and in the room it was 80 degrees. I reserved for an air conditioned room. I turned the air on and an hour passed and it still wasn’t cold. The bathroom was dirty. The employee offered me another room and it was 90 degrees also. It had a bad smell in room and got it was impossible to tolerate. My husband’s allergies started acting up and after an hour I told employee I need a refund and there was no way I would stay there. We didn’t last more than an hour and the owner kept $60 from my payment. That is ridiculous because they posted something the hotel doesn’t provide. You need to be aware of what is posting on your site I definitely won’t trust it. What can I do to get my total refund? He only refunded $359 after all the inconvenience how dare he keep my money.
Disliked: From the beginning stop telling lies about what the hotel looks like and provides. Also the bed was holding up a mattress with a steel stick and I banged my ankle that is very dangerous. It smells and not air conditioned as promised. Worst experience ever. It took me another 2 hours to find somewhere to stay. Imagine if I didn’t have money to rent another decent room to sleep in. I will let my traveling nurses that booking.com is not to be trusted.