Houston Marriott West Loop by The Galleria

Exceptional

Everything went fine

Liked: Customer service
Disliked: I have not received my $100 deposit back.

Good location helpful staff

Liked: Location.
Disliked: Pillows ALL where too soft

Overall a decent hotel, if...

Liked: I have stayed here last two visits to Houston and hotel is clean and staff was pleasant. Room was very spacious and bed was soft and comfy. Location of hotel was right near highway and not far from downtown. Breakfast buffet was good.
Disliked: There is no free parking. Its about $26 per day to park in their garage. Pool was out of service as they were using it to store mattresses and desks, which was a disappointment. My room was next to elevator and they were up early doing maintenance which was aggravating.

Very good

Very good

Dreadful, was really happy to...

Liked: Very little to be honest, really disappointing stay
Disliked: I arrived at roughly 4:15pm and my first meeting was at 5pm. What hotel does not have a room ready for a guest checking in at 4:15pm?The room absolutely stank of damp. Generally old (okay) and unclean but the damp smell was dreadful. I also paid for wifi in the Hotel.....wtf? In a £300+ hotel.

Poor

Liked: Had a room reserved and when we got there we was told that none of those rooms were available so they stuck us in a lil room with a pipe coming out the bathroom ceiling. For the price we paid compared to the room we got it was not worth it we could have stayed at a motel with better rooms.

Exceptional

Liked: The service
Disliked: Nothing