The staff were not polite upon checking in - vague with directions to Englert Theater. There was no book containing hotel information/local info/room service menu in the room . The room had a view of the roof with broken lawn chairs and patio umbrellas. It was not as great as the website photos; no TV channel guide. I was trying to build up the room since we paid $170, saying it was modernistic, and my fiance replied "yeah, 1970's". He was right. Normally don't write reviews, rarely negative ones, but had to on this one. Disappointed.

Liked: Close to theater and the Ped Mall.
Disliked: Staff; room view; lack of amenities.

Exceptional

Very good

Very good

Passable

Disliked: They wouldn?t allow me to change reservation dates through Booking. I called instead. Through that process we somehow got downgraded (to the only available room type), but the hotel refused to acknowledge their mistake and refused to refund the difference. Half the channels on the TV didn?t work and a window was off it?s track meaning it couldn?t be propped open, but also couldn?t close, which isn?t good seeing as how there is a very busy/loud street underneath the window.

Exceptional

Liked: Great proximity to Englert theater, restaurants etc

Bad

While the location was great,...

Liked: location
Disliked: Only had one bath towel? heard house cleaning in the morning and they were nice about getting me more.Only had three tv stations. checked in late the first night but probably should not have excepted that this was normal. The second night I asked about it and they tried to fix it but it didn?t work.Ice machine broken on our floorHad to wait 20 minutes to check in as the one front desk attendant was off dealing with an issue.

Lousey hotel.

Liked: King bed
Disliked: Everything else.

Exceptional