Hotel ZOE by AMANO

Superb

Great experience

Liked: Great hotel in an excellent location, walked on foot to almost everything

Exceptional

Exceptional

Superb

Superb

Liked: Near Hackescher Markt and Oranienburger Str. stations, and also within good walking distance of a lot of places in Berlin, as well as shops and restaurants. The room was cleaned every day, and nothing was misplaced. They opened the window which helped keep the room cool. Online check in and check out was also very useful, outlining what had been paid and if there were any outstanding charges.
Disliked: They took away my towels on my last night, I had to go and ask reception to put some in my room for my shower on the morning I checked out.

Exceptional

Liked: The property was amazing. It felt very boutique but was at a price point my partner and I could afford.

Comfort

Liked: The design of the hotel and the bathroom and the room it’s fantastic
Disliked: Everything was cool

Had a good sleep but...

Liked: It is well located, and the overall atmosphere is clean and modern. The staff, in particular, were very friendly and helpful.
Disliked: I was charged twice (payed with booking.com in advance) but it was resolved quickly by the staff once I mentioned it. The room was not ready by the time of check-in. We hoped we could check in earlier since our train arrived early, but had to talk to the staff after 3pm to get another room since ours wasn‘t ready by that time.And last but not least the bar was not open a single day and the staff hat no clue why it was closed. Read a few comments about the bar and saw the hotel reply, that the bar is opened.