Hotel Zessa Santa Ana - a DoubleTree by Hilton

Very beautiful and clean room. Staff very professional and friendly. Lots of restaurants and shops nearby; will definitely stay there again.

Liked: Clean.

Exceptional

Exceptional

Great stay

Liked: Great location and clean. Initial check in with Front desk agent Jay was excellent he was very professional and polite. He made the check in process a breeze. I had the complete opposite experience over the phone on Sunday afternoon. The man who answered was very dismissive and condescending. He sounded like an older man. I wish I would have got his name. Very unprofessional
Disliked: Location

Excellent experience!

Liked: Clean and comfortable facilities and room, met expectations in accordance with price. We would stay here again!
Disliked: None

Will be back

Liked: The design of the building was beautiful. The art on the wall was fun to look at and the rooms were super clean!
Disliked: The front desk at times didn’t have the most friendly approach when it came to answering questions

Poor

Superb

Everything was so practical and...

Liked: I like the friendliness, cleanliness and the easiness to navigate my booking and check in .
Disliked: Everything was excellent

Exceptional