Hotel Zena a Viceroy Urban Retreat Guest Reviews
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|0.4 miles from Washington centre|
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Synedra, San Francisco, visiting Hard Rock Cafe Washington Mon, 2 January 2017
The front was very welcoming and accommodating. I will definitely return.
Liked: The car wash style shower and the view.
Zakari Thu, 16 September 2021
Arkadiy Mon, 13 September 2021
Stay away, they apply mandatory...
Liked: good location, but not the beststylish roomstaff is friendly
Disliked: they slap a mandatory resort fee, and let you know only AFTER you book via Booking and refuse to waive it, AFTER you'd already booked a non-refundable room. The amenities are not even that great, nor would many people have time/desire to use them, especially in Covid times. So I consider this a scam and would never book with them again.Finally, the hotel is more "lets make it small, throw some art on the wall and call it a boutique" but in reality, I'd rather stay in a chain proper hotel next door for a similar price and actually get proper amenitiesAdditionally, the front desk is tiny and they seem to be understaffed
Tyrone Sun, 12 September 2021
See DC at your leisure!
Liked: Great location!I was able to walk everywhere (museums). The ads manager, Karen, was very helpful.She was also very kind, courteous and professional.
Disliked: Follow up on an issue I had would have been appreciated.
Amanda Sat, 11 September 2021
Diane Fri, 10 September 2021
Moved from the Zena to...
Liked: Location, extremely customer friendly, clean
Disliked: Dark hallways, no trash can bags, no self serve ice
Deena Tue, 7 September 2021
Marie Mon, 6 September 2021
Liked: Location, amazing room design Very clean, friendly employees
Disliked: There was no hot water the week end we came Which made us shorten our stay a bit.
Carol Fri, 3 September 2021
Excellent base for my stay...
Liked: The fitness center was one of the best I have seen at a hotel. My only complaint is the Peloton bike has clip on pedals. Most people don't have special bike shoes for this type of pedal, and if they do they don't travel with them. Switch out the pedals for cage toe pedals so you can ride with regular sneakers. I actually booked this hotel because it had a Peloton bike though was unable to ride it. But the rest of the fitness center was great. Very clean. Lots of equipment, weight choices, even a boxing bag. Staff was so friendly and helpful and when you return from an outing they open the door and say welcome back. Small details but they make a big difference in the experience.
Disliked: See above about the Peloton bike. Was also disappointed that the rooftop bar was only open for reservations but that's no fault of the hotel. That's COVID.
Asena Tue, 31 August 2021
Liked: The woman power
Daniel Mon, 30 August 2021