Hotel Zena Washington DC

The front was very welcoming and accommodating. I will definitely return.

Liked: The car wash style shower and the view.

Passable

Liked: Close to Smithsonian and DuPont Circle - easy walk
Disliked: Staff overwhelmed and distracted

Upsell, upsell, upsell.

Liked: Good water pressure, complimentary water, coffee, and tea with a kuerig in the room which was handy as my husband was up at 5 for an early morning flight.
Disliked: For at least 2 weeks leading up to our stay I was inundated with "offers" to upgrade (for a price). We had booked a queen room. Upon arriving the upsell continued and when I said no, it continued with the "but you haven't heard the discount yet!" appeal. The room had a full sized bed. And hard as a rock. And the pillows were hard as well. What really bothered me though was that on the 2nd night the power kept winking on and off. This left the air con going on and off until it went off permanently at some point. I woke drenched in sweat. And when I said something at check out the response was "Why didn't you call engineering?" not "I'm so sorry, can I make it up to you?"In the end the place cost half over again the price I was quoted on Booking because of all the fees and the outrageous valet parking costs.

Nice area, nice staff, decent...

Liked: The area was convenient, the staff was pleasant, the rooftop was impeccable, the room was decent.
Disliked: Upon arrival, hair was found in the shower, the bathroom wasn’t completely cleaned. The room did not have enough for 4 people as requested. The refrigerator and iron was not working so we had to request to fix/ change.

Excellent

Liked: Everything
Disliked: Nothing

Below average

Liked: Location
Disliked: I have stayed for 5 days the cleaning service is so bad l came back to find it not clean at all.

Superb

Very good

Exceptional

Exceptional