Passable

Liked: Nice
Disliked: Parking was hard to find and staff didn?t explain to us well promised a view of the city but only saw a wall

Pleasant

Liked: The staff was genuinely friendly and helpful. Gym was a nice surprise with weights and spin bike. Nice to have a restaurant inside the hotel.
Disliked: The bathroom was a bit run down and shower didn't drain. I expect the prices to be more in San Fran but extra parking fee was a surprise.

The staff does everything to...

Liked: Ashley and Jose went out of their way to help us with the corona tests before the flight It was a long and exhausting procedure involving filling in details and determining a location for testing Not everywhere agreed to accept us because we are not citizens of the country Ashley and Jose did not give up and did everything they could to help us We really appreciate that This is definitely not self-evident These employees are noteworthy and highly valued Thanks to them when we return to visit San Francisco the Hotel Zelos will be our first choice

Great hotel for conference in...

Liked: Location was perfect for my conference at the Moscone Center. Room was nice and clean. The restaurant in the hotel was great.
Disliked: The included breakfast was only average.

Exceptional

Liked: Exceptionally clean. Great downtown location with easy access to so much! Loved the restaurant AND super comfortable beds/hot shower. I would absolutely stay here again.

Superb

Exceptional

Exceptional

Exceptional