Beautiful hotel and great location

Liked: This is a beautiful, artsy hotel in a great location. If you can afford it, get a room with a balcony. The room we stayed in was large and very comfortable. It was an easy walk to great restaurants as well as the trail that runs along Lady Bird Lake (Lake Austin).
Disliked: At this category of hotel and at this price point, the staff should be more helpful and watchful for what guests need. Before arriving at ZaZa, we had been staying in the Texas Hill Country for a few days and we had purchased about case of wine to take home. When we drove up to check in at the ZaZa, the first thing the head bellman said to me is that they wouldn’t allow me to take the wine to my room because the hotel did not allow outside alcohol. What?? I wasn’t going to throw a party in my room. But I certainly wasn’t going to leave the wine in the hot car. Ultimately, once I explained the situation, it was fine and we took the wine to the room. But, that was a less-than-welcoming first greeting. I found the rest of the staff not really engaged with guests. For example, when we checked in, the staff didn’t ask if we needed help with finding restaurants or activities in the area. When we would walk out of the hotel, no one asked if we needed a taxi or directions. As it turns out, the hotel has a van to take guests to nearby places but no one ever told us!

Exceptional

Exceptional

Exceptional service and luxurious offerings.

Liked: It was a very exceptional property. Gym was great, restaurant on site had great drinks but the food was so-so. Good communication happened with the housekeeping team texting me about when to refresh the room. Location is close to many great restaurants. The sound proofing of the room is great, no outside noise. Cookies available in the afternoon. Bellman asked us if we needed a ride somewhere. Excellent turn down service.
Disliked: The food at the on site restaurant was mediocre. Cheap bread used on the sandwiches. One of the stalls in the lobby bathroom was left disgusting but I understand you can't help that kind of thing sometimes.

Exceptional

Great

Liked: Loved the shuttle service Very friendly staffSuper comfy bed
Disliked: Noise from local building work

overall very satisfied.

Liked: style, quality, location
Disliked: difficult time getting our room made up. on two consecutive days returned late afternoon to an unmade room.

Highly recommend!

Liked: Everything was so incredible, the staff went out of their way and were so helpful and friendly. I would stay here a million times over if I could. Literally the best location and we easily walked and navigated the area. The spa was fantastic and relaxing, the pool was fun I enjoyed the restaurant during the afternoon.
Disliked: The restaurant in the evening for our Friday night reservation was sorta a bust. But luckily we went back Sunday afternoon for lunch and sat outside and it was lovely.

Super place; no pool and...

Liked: Great location; wonderful food and the room was delightful
Disliked: They advertise the pool and the surrounding pool area heavily; it’s the reason we chose the hotel. Only to be notified upon arrival it would be closed our entire stay ( only one afternoon and one night) for a private party. No amenities were offered to compensate nor was an apology given- just closed; hottest day in Austin in sometime; was really looking forward to the pool:/