Hotel Washington

Exceptional

Liked: Personeel is TOP, receptionist very very helpfull.
Disliked: All good

Bad

Passable

Liked: Location
Disliked: There is no lift and stairs are very steep which made it difficult to carry luggage

Just barely ok for a...

Liked: The location
Disliked: The staff. Plain RUDE. Not welcoming at all. Spent time with potential customers on the phone while keeping us waiting. Dirty room.Plain Filthy.Curtains haven’t been washed since 1982. Very unpleasant cigarette smell.The whole room was smelly.Outrageously priced for a place claiming to be a hotel.

One of the worst hotel...

Liked: The location
Disliked: One of the worst hotel experiences we’ve had — especially as a family with a baby.We stayed at Hotel Washington for two nights as a couple with our 5-month-old baby, and unfortunately the experience was extremely disappointing.The baby cot we had specifically requested was provided without any mattress — just a hard wooden board. Completely unsafe, and absolutely unacceptable. When we flagged the issue, a staff member came to take pictures and promised to escalate it to management. Nothing was done. The next day, we complained again. Still nothing. We ended up padding the crib with duvets ourselves just to protect our baby’s back.This is not a matter of room type or availability, as the hotel later tried to claim — it’s a basic safety issue that should never happen in any hotel.Noise was also a major problem, despite the hotel’s so-called “quiet policy,” which is neither enforced nor respected. On our final night, we were kept awake for hours by noisy guests next door. We managed the situation ourselves, as we had no faith that the hotel would respond — and understandably so.As a token of apology, we were offered a complimentary breakfast — which turned out to be half-cleared when we arrived, with almost nothing left to eat.We travel often, including with our baby, and have never been treated with such disregard. The hotel has refused to offer any real compensation or acknowledge the seriousness of the situation.If you’re traveling with a baby, I strongly advise you to look elsewhere. This hotel is simply not equipped to host young families — and worse, they don’t seem to care.

Good

Very good

Liked: Location, clean

Good

Liked: I paid for an upgrade as the room I booked had a shared bathroom (which I missed when I booked it). Staff was very nice and accommodating.
Disliked: They only had a fan in the room which was not really adequate to deal with the heat, So while the bed was comfy, we didn't sleep too well because of the heat.

Very good

Liked: The building and the area were very good
Disliked: The mattresses were pretty bad, especially when you compare it with the hotel building and area