Nice hotel. Shame about the...

Liked: The room was very comfortable and well maintained. The tea and coffee on the 2nd floor was very welcome! Sarabeths was good for dinner and very convenient. Location close to Central Park and the Guggenheim was excellent.
Disliked: The lady on check in was very rude and interrupted us several times, answering the phone while we were mid sentence. She was unhelpful in answering our questions and did not offer any information on the hotel at all. The lady who was there on check out was not much better. Front of house staff need some serious training in basic manners and customer service, especially since they are the first and last points of contact for guests and therefore give the first and lasting impressions of a hotel. We completed the hotel's own email survey and highlighted this to them earlier this week and they did not bother to respond. We won't be back on future trips to NYC, and won't be recommending this hotel.