Hotel Villa Serena

Pleasant

Exceptional

Superb

Liked: Clean, comfortable bed, easy to find, coffee in the room, fridge/freezer worked well

Disappointing

Bad

Pleasant

Very good

Good

False advertising and disappointing all...

Liked: My car was not broken into, no infestation of rodents or bugs, the hot water worked, decent sized fridge and new microwave
Disliked: Price was unreasonable and had to pay a deposit, staff had limited business hours so they weren't available for any needs, no phone in the room for help, outlets didn't work properly, ac unit sparking and the heat didn't work, lights had a short, bed lumpy and uncomfortable, stains on the sheets, mismatched second hand furniture, they had advertised blackout curtains but they were just regular thin curtains, very limited parking, no access for wheelchairs and the whole place was on a slope so elderly would have trouble walking, no extra amenities of any kind outside the room, bed had no blanket, there was no iron for my clothes, dirty towels, wifi password goven but wasn't told the name of the access, place was advertised as a hotel but it is a motel, overall false advertising and no refunds allowed