Hotel Uno Prague

Superb

Pleasant

Exceptional

Liked: Friendly, responsible and helpful staffs.
Disliked: The mattress was not as comfortable as I have expected.

Good

Liked: Great location – close to the metro station, just a short walk that's perfect as a warm-up before sightseeing. Quiet and peaceful neighborhood. There's a grocery store nearby. LOVE PRAGA ITS AMAZING !!!
Disliked: The pillows were quite uncomfortable. Fortunately, the weather was mild during our stay, because there was no air conditioning – a significant downside on the 15th floor, especially with such large windows. There were fans provided, but I imagine that wouldn’t be enough during a heatwave.The staff was friendly, but I need to mention the tourist tax issue. I stayed at the hotel for 3 nights with my wife and our two children under the age of 15. Upon arrival, I was charged 973.96 CZK in tourist tax. Luckily, I asked for a receipt and looked up the regulations online – the maximum charge should be 50 CZK per adult per night, which means we should have paid 300 CZK in total. I still don’t know where the higher amount came from. I did receive a refund, but the whole situation left a bad impression.At checkout, I received a voucher for a future stay – a nice gesture. However, I was again charged 55 CZK per adult per night. I'm still unsure why, since all official sources state the rate is 50 CZK.My advice to other travelers: always double-check what you're being charged for – not just at hotels.

Excellent services and very good...

Liked: Every thing was good about this hotel specially staff. Breakfast was good and services were great. We did not have any probelm at all. Paying attention to everyone and sorting their porblems if there are any straight away.
Disliked: The bathroom was very small and particularly toilet where there is no access to water to wash. Difficult for muslim families as they take water to clean after them. We had to fill bottle in advance before using toilet everytime.

Very good

Liked: good location, distance to metro 10-12 min. great breakfast.Upon arrival there were problems with the cleanliness of the room, although we had to wait, the receptionist resolved the situation very professionally.

Superb

Comfy beds but not a...

Liked: Comfy beds, large grocery shop attached
Disliked: The breakfast hall was challenging every morning. They inform you of the busier times at breakfast but even when you go outside of these times, it’s difficult to relax and enjoy it as you struggle to find a table and everyone is everywhere getting everything all the time! There was always a long long wait for lifts in the morning which is u fortunate when you can’t take the stairs with a push chair. Very hot throughout the building.

We give the best ratings...

Liked: Our stay in Prague was short, but we were very satisfied with our stay at the Uno Hotel. Our expectations were met and more.
Disliked: Wery friendly staff and a wonderful welcome. Excellent breakfast.