Hotel U Prince

Exceptional

A great hotel in the...

Liked: The location is the main draw of this hotel with exceptional views of the old town square and being very close to the astronomical clock. The downside is that if you have a room on the front of the hotel with a view, as we did, you do get some noise from outside particularly at night. We went in April so the season had only just started and it was already busy. For the main we were not bothered by this but one night we did get disturbed during the early hours whilst trying to sleep. We emailed the hotel ahead of our trip to request a room with a view of the clock, high floor, away from the lift and we received this. Room 44 was great for us with an exceptional side view to the clock and square. We were delighted with this! The ambience and style of the hotel is very oldy worldly but fitting to the style of the old square and building and we chose this hotel for this reason. It was very clean and in the main most of the staff were very friendly and polite.
Disliked: The breakfast, as we had found previous reviewers mention, could definitely be improved. The breakfast room was very warm being located next to the kitchen and with no external windows. You can opt to eat breakfast in the bar/restaurant area which is cooler and this is what we did. There is a good selection of continental meats, cheeses, bread, cereal and fresh fruit along with a hot selection of eggs, bacon, sausage, beans, pancakes. There was also a selection of small dainty cakes and pastries plus jams/dried fruits. There was a coffee machine, fruit juices, water and prosecco. The coffee machine dispenses short volumes that half fill a mug. The juices are room temperature - this suited us but may not suit everyone. Having stayed in other 4/5 star hotels in a variety of cities this breakfast, whilst adequate, was not of the same level we have experienced elsewhere. We would have expected to have drinks and a hot breakfast option served to the table and some more refined hot food options. These are available, if you pay for them, at the hotels rooftop terrace. I would recommend staying room only and paying for breakfast elsewhere.In terms of the room we would have expected free water each day again as experienced in other 5 star hotels. In this hotel the water was labelled with a charge which we felt was mean for a 5 star hotel. No welcome drink on arrival either!

Good

Exceptional

Liked: Overall, everything was great.
Disliked: The breakfast could have been with more variety.

We not come back again

Liked: Overrated, extremely touristic, break fast low quality

Very good

Liked: All very good and enjoyable.

Very good

Lovely hotel, reserved opinion on...

Liked: Beautiful property, rooms decorated well, very traditional.
Disliked: We had an issue on the first day where the barmaid couldn’t open a bottle of wine, corked it then tried to say it was “clean” despite bits of cork floating in my glass. She then made us feel guilty by saying she would have to pay for it if we didn’t accept it. The last night we chose to eat in the restaurant. Main courses were brought out same time as starters so we sent them away only for them to come back with a film over them as they had been shoved under a hot plate….sent back again and asked for fresh ones which we did get. We knew the waiter wasn’t listening properly from the offset.

Very good