United States
Canada
United Kingdom
New Zealand
AustraliaHotel Tucson City Center Ascend Hotel Collection Guest Reviews
Overall Average Score:
Okay (2.9 out of 5)
Write a review
Menu
Write a review
Caitlin, Phoenix, visiting Rialto Theatre Tucson Mon, 13 July 2015
The room smelled like mildew. The A/C unit soaked the carpet - we couldn't walk on it. The bedding also had stains. The location of the hotel was convenient to the venue.
Liked: Location.
Disliked: Mildew; Carpet; Bedding.
Sally, San Diego, visiting Old Tucson Studios Sun, 17 May 2015
Refund requested. Room unacceptable. It reeked of smoke, and it's a smoke free room. Broken furniture, dirty looking! No mention of taking an extra $50.00 for hold, especially after room was already paid for! Nowhere is it stated that $50.00 would be deducted immediately after check in! It only states to show picture ID and credit card for identification. This has caused me an overdraft to my account! I will never recommend this hotel or this website to anyone - I expect my money back!
Disliked: Did not stay!
Mary M, Surprise, visiting Tucson Arena Sun, 12 October 2014
This hotel sounded so good on the Internet but was less than satisfactory. We had two small kids with us and felt bad about letting them walk on the carpets or take a bath in the tub. I would never go back there again.
Liked: Breakfast was good. Pool was nice.
Disliked: Non-smoking room was ultra smoky. Room was dirty. No wi-fi; A/C was awful.
Collier Wed, 24 February 2021
Good
Liked: The room was nice and clean the beds was very comfortable
Disliked: There is great parking outside a little secure
Anonymous Fri, 19 February 2021
Truly Wonderful and Exceptional Experience
Liked: Hands down the best stay, best sleep, and hot breakfast in the area. The staff are exceptional and lovely. I will stay here my next trip to Tucson. I won?t give away too much so you will be pleasantly surprised.
Disliked: There was nothing to dislike, the energy and thoughtful details throughout were captivating.
Shannon Mon, 1 February 2021
Exceptional
Crystal Sat, 23 January 2021
Very good
Anonymous Fri, 15 January 2021
Great spot for a quick...
Liked: Great location - right off the highway and close to a bunch of restaurants and bars. Staff was very friendly and helpful as well!
Disliked: VERY thin walls and doors - could hear any noise from our room.
Yousuf Wed, 13 January 2021
Good
Debra Sat, 9 January 2021
It?s always great when you...
Liked: Great, new, local hotel right off i10. Exceptional attention to Covid protocols and cleanliness. Great Covid conscious breakfast! Staff was delightful. Very cool, high tech details in the room.
Jill Fri, 8 January 2021
Poor
Mel Thu, 24 December 2020
Exceptional
Liked: Fantastic staff! Great renovations! Very comfortable bed. Felt safe in location.
Verified Hotel Guest Wed, 26 August 2020
Liked: Location was good near UofA. Looks like they were in the middle of some upgrades
Disliked: Saw two mice in the hall. Carpet seemed dirty. Things seemed only half upgraded. Like a balcony with a old dirty plastic chair to sit on. Shower door that looked neat but required you to get fully in tu to turn water on. It's like things weren't though.
