Hotel Thea Tacoma Ascend Hotel Collection

Wish that the hotel van could be used for taking guests to the Tacoma Dome - most in the hotel were in for the show and the taxis were expensive and so was the parking at 40 dollars.

Liked: Nice clean room; staff was very helpful; good breakfast; pool and hot tub was clean; also small gym to work out; so much for so little.
Disliked: Lots of restaurants across the street, but no crosswalk.

Bad

Pleasant

Liked: Upon check in the night clerk was very sweet amd welcoming. The room itself looked like it had been newly updated. It was very clean and comfortable.
Disliked: I booked this hotel for the pool. The pool was closed due to remodel. The halls and around the elevator was dirty and smelled. There was a lot of commotion outside until the middle of the night.

Passable

Liked: Clean room.
Disliked: Place is closing in 2 weeks! Converting from hotel to small apartments!Construction zone so everything is dusty/dirty EXCEPT our room had been newly refurbished. NO closet or place to hang clothes.Minimal breakfast. NONE of this review matters!

Wouldn't recommend.

Liked: There were waffles for breakfast. The bed was fine.
Disliked: There was microwave breakfast sandwich and cereal. The coffee wasn't fresh. No napkins and the chairs were put up so you didn't really have a place to sit. Bad lighting. The pool was closed and there was nothing said about this when renting.

Poor

Liked: Location
Disliked: Not as advertised online. No pool, dirty common areas, strained carpet and furniture. Under construction and onsite management unprofessional.

Horrible and very disappointing!

Liked: They provided a continental breakfast which was ok.
Disliked: They are converting the hotel rooms to apartments so we were in a construction zone. We couldn’t stay there during the day unless you like listening to banging of hammers, etc… there was no pool, no workout room, nothing! The people working the front desk did not care about our concerns whatsoever. On top of this they couldn’t give us a statement when we checked out and found on our bank statement they charged us four times the same amount for who knows what. They said it was erroneous and will credit us but who knows! We feel we should be credited the whole amount for the hotel because they did not advertise that they were under construction and they had no amenities do to construction and conversion to apartments!

Bad

Disliked: Prepaid for a hotel room and then drove 4 hours only to be told folks under 25 cannot reserve a room. The front desk person couldn’t even give me an explanation as to why that was. I’m over 21 and stayed there before no problem but now all of a sudden there’s an issue. Will not be returning.

Passable

Passable