Good

Good Location

Liked: The bed and pillows.
Disliked: No water, No Heat, No Refrigerator or microwave, Room Too Small and that was the renovated room on 7th floor. No place to hang your clothes.

Perfect location

Liked: The location is perfect. Just a few meters away from the cable car turnabound. And near all major clothing stores. Also i noticed in some reviews that people didn't like the noise down the street but i think it was quiet enough. I didn't mind having the sink outside the restroom
Disliked: The place is going through a major remodelation. So 2 days we had limited elevator service. Another 2 days the heating was down, on the second day they brought another heater after failing to fix the one in the room.

Okay

Liked: It was very cool location easy to get places
Disliked: Omg the construction at 4 am was ridiculous did sleep at all here it?s so unbelievably loud

Passable

Liked: Staff very nice . Location great.
Disliked: Noisy clanging pipes in walls prevented sleep

Under refurbishment (as of early...

Liked: The hotel is next to the Union Square, close to public transport, restaurants and shops. There's quite a few homeless people around, but they were not aggressive nor did they ask for money. Still, my wife would not walk there alone in the evening.
Disliked: Part of the hotel is being refurbished, which was not mentioned at Booking's description (not even in the the small print section!). At first we've got a room on 2nd floor in already renewed part of the hotel. The room, although really tiny and with little furniture wouldn't be too bad if it wasn't for the view (and noise!) from the only window - three air conditioning units in the building's "courtyard". The units do not belong to the hotel, so they could not stop them. Unfortunately the window was of a very bad quality, so even when closed the noise was clearly audible and comparable to sitting in a passenger aircraft. The staff was very nice thought, so once we complained, we've got a much better room on 8th floor, this time with windows facing the street. Unfortunately the corridor outside was still in heavy works so the noise was even worse. It normally wouldn't be a problem for people not staying at the room during daytime (the works would obviously stop in the evening), but we had too - we were both ill (not Corona though... ;). So finally we moved to an old (not yet refurbished) room on 5th floor, which - besides being a bit dump - was quiet. After all that the hotel staff had provided us with vouchers for a free breakfast in a restaurant nearby, which was nice. They also said that they will refund us half of the cost of our stay, but a month has passed without it happening.

Okay

Passable

Liked: It is located in a good spot. There are some shops and department stores nearby. very convenient.
Disliked: The room is tiny.

Serves its purpose

Liked: It?s seconds away from union square.