Name: Hotel Ste-Catherine
Address: 1674 Ste-Catherine East, Montreal, QC
Telephone: (888) 420-1647

Very good

Deeply Unsafe and Unfit for...

Disliked: I booked Hotel St Catherine for my mother, a senior woman in her 60s, who was traveling alone. I was expecting a basic but safe and respectful environment for an 8-night stay (May 31 – June 8, 2025). However, what we encountered was a shocking and unacceptable level of negligence and danger.Right at the entrance, groups of intoxicated individuals were loitering, openly smoking drugs, and staring aggressively at our belongings. Inside the property, the situation was no better: we found a drunk man reeking of urine and smoke wandering the halls, probably with unchecked access. The hotel room is old, smelly and could be better taken care of. The other guests circling around the premises dress like homeless and behave unpolitely. The Hotel surroundings are the same or worse. That night, my mother was harassed in her own room by strangers knocking at her room door and shouting, which left her unable to sleep and understandably fearful for her safety. This is not just a case of poor management — it's a complete failure of the most basic standards of hospitality and guest safety. It was so distressing that I removed my mother from the hotel the very next day, forfeiting the remaining 7 nights of our booking.To make matters worse, the property has refused to respond to my request for a refund, despite my early and detailed communication - their silence speaks volumes about their lack of professionalism and disregard for guest welfare.I’ve reported the situation to Booking.com and am urging them to investigate and remove this property from the platform until minimum safety and hygiene standards are enforced. No one — especially women or elderly guests — should be subjected to this kind of environment. And to this moment, they (Hotel Ste-Catherine) remain unresponsive. Bottom line: do not stay here - it is unsafe, and management is useless when it comes to problem-solving for customers.

A great stay (dont listen...

Liked: The reason of giving 10/10 is not because this is the best hotel in the world, but because a lot of these reviews are just not filling up and are incorrect. It's not a 5 star hotel like the bigger brands, but it costs just a fraction of the price. It's clean and in the middle of the city next to a metro station. It has all the facilities you need if you are on a working trip and also very helpfull staff. I really can't complain. The AC makes some noise and for that you have earplugs. For the sun coming through you have a sleeping mask. They cannot help the neighbourhood they are in. I had a great stay during f1 weekend.
Disliked: For people with reduced mobility it can be hard, as there is no elevator to go up and the stairs ate pretty narrow. For the rest nothing to complain about.

Bad

Liked: What we saw cannot be called a hotel. We have never seen such filth, where are the sanitary services looking? Unsanitary, feet sticking to the dirt, unbearable stench of mold. After staying for 2 minutes, we left the money and went out for fresh air. We do not recommend this "premises"
Disliked: ALL