Hotel Ste-Catherine

Exceptional

Pleasant

ok

Liked: location
Disliked: The place had a unpleasant odor

The location of the hotel,...

Overall quite satisfied for the...

Liked: The room was clean, I should have asked to turn the air conditioning down it was quite cool! The location was perfect for what I was looking for as it was well located in the Gay village!The breakfast was good with muffins, croissants and toast plus juice and coffee!
Disliked: I cant say there was anything I didn't like although my room was on the 3rd floor and there were some winding stairs to manage! I wouldn't recommend it for persons with mobility issues

Great value and location

Liked: The location is great. It's only one block to Papineau metro station. Staff are friendly and responsive. The hotel is what you should expect for a 2-star rating. It's basic and serves the purpose. If you want luxury and chocolates on your pillow, go elsewhere. If you want a clean bed and a warm shower in a convenient location, this will suit you fine.

Good value

Liked: Good valueGreat air conditioner
Disliked: Nothing

Very good

Deeply Unsafe and Unfit for...

Disliked: I booked Hotel St Catherine for my mother, a senior woman in her 60s, who was traveling alone. I was expecting a basic but safe and respectful environment for an 8-night stay (May 31 – June 8, 2025). However, what we encountered was a shocking and unacceptable level of negligence and danger.Right at the entrance, groups of intoxicated individuals were loitering, openly smoking drugs, and staring aggressively at our belongings. Inside the property, the situation was no better: we found a drunk man reeking of urine and smoke wandering the halls, probably with unchecked access. The hotel room is old, smelly and could be better taken care of. The other guests circling around the premises dress like homeless and behave unpolitely. The Hotel surroundings are the same or worse. That night, my mother was harassed in her own room by strangers knocking at her room door and shouting, which left her unable to sleep and understandably fearful for her safety. This is not just a case of poor management — it's a complete failure of the most basic standards of hospitality and guest safety. It was so distressing that I removed my mother from the hotel the very next day, forfeiting the remaining 7 nights of our booking.To make matters worse, the property has refused to respond to my request for a refund, despite my early and detailed communication - their silence speaks volumes about their lack of professionalism and disregard for guest welfare.I’ve reported the situation to Booking.com and am urging them to investigate and remove this property from the platform until minimum safety and hygiene standards are enforced. No one — especially women or elderly guests — should be subjected to this kind of environment. And to this moment, they (Hotel Ste-Catherine) remain unresponsive. Bottom line: do not stay here - it is unsafe, and management is useless when it comes to problem-solving for customers.