Hotel Sergul

Good but with issues

Liked: There were good things we liked. The most important was the owner who was a lovely person and wanted to be super helpful and was. There was a refrigerator in the room and a Tesco supermarket within a 2 minute walk across the street, along with some cafes. The shower had good water pressure.
Disliked: This hotel is a converted Victorian and it is showing its age. For example, the bed was very uncomfortable even though the owner gave us a feather mattress cover that helped. It took 4 to 5 tries to flush the toilet each time in the room we had. There was no telephone to call with any problems, you have to go downstairs and knock on the door of the owners office /home. But the most important thing is that the hotels on the street, Shepherd's Bush road, do not have elevators. The wonderful owner gave me the lowest level room when she saw I had mobility issues because there are no rooms on the ground floor. This means I had to go up and down 17 steps each time, which is a lot for someone who is disabled and difficult to do with suitcases. If you have mobility issues these hotels are not a good idea. Always ask a hotel if they have an elevator because most of these do not. I would love to give the hotel a glowing review because the owner, Maura is such a wonderful and kind human being but realistically the facilities and amenities are problematic. The price is relatively low but there are a few issues.

Very nice stay in London

Liked: We had a very nice stay at the hotel Sergul.The hotel is built in the typical londonian style, the rooms were exceptionally clean and Mara is a very nice and helpful lady

Mara was very nice and...

Liked: Very European-like.
Disliked: Very Victorian and quaint. Very comfortable blankets.

Very good

Liked: Good location, clean room and friendly staff. The room was warm and comfortable.
Disliked: Nothing.

Very good

Very good

A great value location for...

Liked: We were greeted by our wonderful host Mara, whom kept in touch prior to our arrival. The hotel Sergul is a convenient location to the station. Our room though small, was cosy with beautifully comfortable beds & pillows.Also we could leave our luggage on our last day as our flight was in the evening .. a bonus for sure
Disliked: Nothing

Mara is a lovely person...

Liked: Location was great and soWas host Mara
Disliked: Beds were uncomfortable, had to ask for fresh towels, tv didn’t work, no whitener or milk for coffee.

Exceptional