Hotel Santa Justa

Superb

Perfect hotel for a short...

Liked: Location was great. Staff were incredibly helpful.
Disliked: Not many facilities in the hotel, but the location makes up for that.

Exceptional

Liked: We had the pleasure of staying at Hotel Santa Justa Lisboa from July 10th to July 13th, 2025, and I am writing this review both for future travelers and as a heartfelt thank you to the hotel staff.Location: The hotel’s location is absolutely unbeatable. Right in the heart of Lisbon, it made exploring the city on foot incredibly easy and enjoyable.Customer Service: Even prior to our arrival, I was in contact with the hotel regarding tours and activities. Their customer service was excellent from the very beginning — prompt, kind, and extremely helpful. They provided valuable guidance even before our trip began.Arrival & Stay: Upon arrival, the warm welcome we received immediately set the tone for a wonderful stay. Every day, we were pleasantly surprised with small gifts left in our room: one day chocolates, another day pastries, and even a bottle of wine — thoughtful gestures that made our experience feel personal and special.Staff: The front desk team was consistently polite, friendly, and incredibly knowledgeable. They went above and beyond in helping us arrange a memorable tour, both within Lisbon and beyond. The tour they recommended exceeded our expectations. Additionally, they facilitated our car rental from Lisbon to Porto at a very competitive rate, which was much appreciated.Room & Facilities: The room itself was immaculate, quiet, and perfectly maintained, with a fully equipped and modern bathroom. Every detail reflected comfort and quality. At no point did we feel like just hotel guests — every return felt like coming home, greeted with warmth and genuine hospitality by the entire staff.One small moment on our last day truly captured the spirit of this hotel’s service: as we were checking out, I noticed a little girl in the lobby crying. Hugo, one of the front desk staff, kindly approached her and her sister, offering them a small gift — I believe it was a treat of some kind — which instantly lifted their spirits.
Disliked: Everything

Exceptional

All in all is okay.,...

Liked: The property is located in the center of the old town. You can reach easily all the major attractions. Lots of restaurants and cafe’s nearby . Despite being in the center, it’s still quiet . They have good soundproofing
Disliked: The area feels overcrowded, with a constant flow of people and activity that can make it feel hectic and overwhelming, especially during peak hours. Additionally, there is extensive construction happening nearby, which not only adds to the noise levels but also disrupts the overall ambiance and ease of access. The hotel itself comes across as somewhat overpriced, particularly when compared to other accommodations of similar standards. This price difference seems largely attributed to its prime location, rather than offering superior service, amenities, or comfort.

I would never stay there...

Liked: The location is great. There are low end, middle end and high end restaurants, shops etc within 10-15 minute walking distance.
Disliked: The hygiene: I had a bag M&M’s, I woke up the next morning they were covered with dust - the bag was closed. I asked for a blanket, they gave me one with brown stains on it. As soon as I walked into the hotel, I start to cough and sneeze - I do suffer from allergies. They were doing construction, and didn’t state or give a heads up. The put a party of 3 in the smallest room they had, to me, that’s not accommodating service.

Very good

Good

Liked: Nuno at the front counter was amazing! He plan out excursion for us and made dinner reservations when we arrived there.
Disliked: The last day we were leaving we had a bad experience in the restaurant with a male waiter there on July 10.It was just my wife and I eating breakfast our daughters were not hungry and shared a bagel from our plate. We just arrived didn’t receive our breakfast omelet yet and was already given the bill to pay we just sat down less then 10 mins. He seemed annoyed maybe he was having a bad Morning. When we looked at the bill we noticed he charged for 4 people when our girls split a bagel that my wife could not finish and rather than throw it away she asked the girls to eat it. The waiter said even if they ate the bagel you could not finish they still ate it and should be charged 20 dollars and was nasty about and rude about it. We enjoyed our stay up to that point and would recommend the hotel not so sure if I would recommend the restaurant due to that experience. I hope in the future that waiter will treat customers better. Have a great day,Anthony and Shirley

Lovely central hotel with great...

Liked: Lovely location and great family adjoining room. Plenty of space for everyone. Breakfast was lovely and we appreciated the different variety each day.
Disliked: All good