Hotel Sans Souci Wien

Exceptional

Lovely hotel with amazing breakfast/restaurant,...

Liked: This hotel is lovely. It’s beautifully decorated, spotlessly clean, and the bed was big and comfy. The staff were all super friendly and helpful. We had breakfast included with our stay and it was amazing. So many choices on the buffet, and you’re able to order off the menu as well. Breakfast staff were always extremely prompt and professional. We also had drinks and appetizers in the bar a few times and while not inexpensive, they were well-crafted and the bar staff were experts. All the meals we saw come out of the kitchen for dinner looked great. And with breakfast as good as it was, I wasn’t surprised. My husband and I both used the gym as well, and while small, it had everything you could need and was very clean. The bath products the hotel offers are also nice. I do wish they had in-room coffee besides the instant granules to mix with hot water, since we are early risers and would have liked decent coffee before it was offered downstairs. In general, I found Vienna to be a later-to-rise city. The location of this hotel could not have been more perfect. There is a metro station right up the street, and even without that, it’s walkable to many attractions. There is also a Spar grocery right next door, which was convenient and had an ATM that didn’t charge rip-off fees like the EuroNet ones all around do. I would say for value, this hotel was on par with other expensive cities like Paris. I would definitely return if we could ask for a quieter room next time.
Disliked: Our room, a junior suite on the first floor was really noisy. We couldn’t hear hallway noise, but it sounded like furniture was being moved above us and very heavy people were stomping around all hours of the day and night. To the hotel’s credit, we did not ask to switch rooms so I don’t know if they would have accommodated this as we were exhausted and unpacked already and just didn’t want to deal with it. But if you are a light sleeper, I would not recommend staying in one of these rooms. I got very little sleep each night. The windows to the outside were VERY well-sound proofed, we couldn’t really hear the street noise even being so close to the busy road, so I was surprised and disappointed it was so easy to hear so much through the ceiling.

Amazing experience

Liked: Stayed in this hotel for one night for leisure and it was amazing. We were offered welcome drinks upon our arrival and a room upgrade for 20 EUR as wanted to have early check-in and our room was not ready by that moment. There is everything needed in the room and what should be noted, super comfortable bed and pillows. Bathroom with 2 sinks is also an advantage. Coffee can be ordered to the room for free any time. Breakfast was also awesome, it included some hot courses a la carte and cold appetizers in the buffet zone. Personnel is super nice. We asked for our luggage storage after check-out till late evening and when picking it up were provided coffee before leaving. Didn’t have chance to check the spa zone, though it works from early morning till 10pm. Very pleasant overall atmosphere with small lovely resting zones.

Relaxing, indulgent and a bargain...

Liked: The standard room is very big, bright and done to a high standard. The facilities were amazing, changing area, huge shower, speakers in the bathroom, TV built into the mirror etc. The room was really quiet. And the hotel provided a free gym, heated 20m pool, sauna and there was a treatment room you could book. Breakfast ran up to midday, so you could relax and even order coffee to your room, free up to 12:00. The were warm, polite and professional, exceeding that of a number of the other 5 star establishments. They also advised on activities booking all forms of transport and restaurants. All in all a very pleasant stay.
Disliked: Really minor, the labelling of the free bar.

Exceptional

Liked: Excellent hotel.Facilities, staff and location all very good indeed.

our hotel room was cosy,...

Liked: particularly good hands on service from thomas in the restaurant and dagmar for the breakfast service. maybe it would have been nice to have a few more coffee sachets in the room even though there was a free coffee service. the food was expensive but world class. presentation was refined and inventive. michelin class all day long.

Good

Liked: the cleanness
Disliked: the attitude of staff

WILL DEFINITELY COME BACK

Liked: The room was great size, the amenities were at top level, the staff attentive and caring breakfast exceeded our expectations and the breakfast staff was amazing, the spa and pool at very high level
Disliked: water pressure in the room is somewhat not up to expectations

Exceptional