Hotel Royal

Superb

Pleasant

Disliked: Could be more clean. Showers bottom of the floors and base boards and floors and dust. It's not as clean as its rated thats forsure.

Did the job

Liked: Cosy and friendly
Disliked: Amount of stairs to climb

Very good

Liked: Very cute, quiet and clean.
Disliked: The front desk lady was not very kind. She wasn't helpful and only was nice -ish and offered help once I told her about her unpleasant attitude! Everything was said with an air of ... I'm bothering her. It wasn't her problem to fix and I should just deal with what was given. The gentleman in the morning was kind warm and helpful in every way. He made up for her lack of concern. But... If I'm paying a good amount of my money to escape life for a day, I should be treated as such! Not saying the customer is always right, However; the customer is always right when it comes to keeping business afloat. Listen, customer service isn't for everyone, I worked in customer service for half my life! I know what it is to deal with a rude guest! But I wasn't rude, just looking for answers from the person who is supposed to be there for that very purpose. It doesn't cost anything to be kind! And if you're getting paid to be kind it REALLY doesn't cost you anything.

Rate & location was good...

Liked: There was no breakfast / Location was good
Disliked: The stairs to the rooom

Exceptional

Great location. Muggy room

Liked: Location was great walking distance to restaurants, bars and the convention center
Disliked: Rooms were muggy. Even with ac and fan the tile floors were slippery. Bathroom needed a deeper cleaning.

Exceptional

Very poor

Liked: location is okay
Disliked: the room was tiniest i have ever seen, there was no room to even stand. felt claustrophobic and suffocated. although it was told to the property beforehand that we are staying with a baby, smallest room was given to us.