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United KingdomHotel Royal Plaza Guest Reviews
OVERALL AVERAGE SCORE:
PLEASANT (3.1 out of 5)
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| 0.8 miles from Winnipeg centre |
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Anonymous Thu, 10 October 2019
Okay
Liked: I loved the staff, they were very kind and helpful! The customer service was amazing.
Disliked: It wasn't in a great area, the rooms weren't really that clean, the bed bug covers had holes in them so that wouldn't prevent bed bugs.
Mattmeyer Mon, 7 October 2019
Disappointing
Anonymous Sun, 6 October 2019
I won't stay there again.
Liked: Almost nothing.
Fanougbo Sun, 1 September 2019
they can do better
Liked: Food ok
Disliked: Room facilities do not worth the cash
Suzanne Thu, 29 August 2019
Passable
Lorraine Tue, 27 August 2019
Very poor
Liked: Convenient down town location
Disliked: 1st room I was given had garbage and clothing still in it, and the smoke detector was on the floor.
2nd room had grubby hand prints all over the wall to wall mirrors, a broken lamp and shade ,the tv and mini fridge did not work and there was no turn table in the microwave. The damage deposit was not refunded at checkout, I had to call the hotel directly and request a refund. Refund on check out should have been automatic.
Chelsea Fri, 23 August 2019
Superb
Anonymous Thu, 8 August 2019
Very good
Liked: Staff good with me had question got answer almost right away.
Anonymous Wed, 31 July 2019
Good
Liked: The location is awesome!
Disliked: The air conditioning wasn't working at first but when fixed it didn't cool off our room at all
Dawn Mon, 15 July 2019
My stay was very terrible...
Disliked: The receptionist was very rude, unprofessional and give me a very stink room. I found two dead bugs on the bed and the told the receptionist on the phone I needed a change of room because of this and the smell of the room. She became offended, raised her voice and hung up the phone. I went to the lobby and asked her to speak with the manage. She told me she was the manager. I was given another room without an AC later in the day and endured a very hot and uncomfortable night. I told her the next day about this and the AC was in by the afternoon. I tried to meet the real manager and the staff referred me back to her. One staff pointed to another staff and said he was the owner and I should tell him my concerns. He give me a fist name and refused to give me a last name. I asked for a refund for my discomfort at check out and was told I could not get one. At check in the full cost of my stay was paid. The receptionist took it off from my credit card.
