Riu Plaza New York Times Square Guest Reviews
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0.6 miles from New York City centre |
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Douglas, Des Plaines, visiting Sony Hall Thu, 8 September 2022
One person one bed. Two? Get 2 beds so you have a place for your luggage and whatnot.
Liked: Clean and the breakfast buffet was great and was treated promptly and professionally.
Disliked: Nothing.
Maria Wed, 27 March 2024
Was great location for young...
Liked: Lovely breakfast options, clean, quiet location and good size room for family of 5
Disliked: No tea or coffee facilities in the hotel room. No water facility to refill water bottles. Not allow to fill water bottles in breakfast area could have jugs of water to help facilitate this. Not allowed to take unfinished food out of breakfast area so must wait until everyone finished before you can leave the breakfast area.
Farida Wed, 27 March 2024
I would back again
Liked: Good
Roma Wed, 27 March 2024
This hotel was excellent. Staff...
Liked: Proximity to theatre and Times Square
Disliked: N/A
Hector Tue, 26 March 2024
Good hotel for a budget...
Liked: Very centrally located in the proximity of Time Square. It was clean and not as expensive as most of Manhattan hotels.
Disliked: Staff was very rude sometimes; they all need more customer service training. When they were directing the flow of people in the lobby to the cafeteria or bar, they talked like they were working in a school with children's. The housekeeper on the contrary were very nice, pay them more!!
Navit Tue, 26 March 2024
Ruined over 1000 dollars of...
Liked: Nothing except the locationSmall rooms, no coffee machine, huge queue for breakfast. Bad room service, we asked for a blanket and extra towel and nobody came. The Pooled out sofa blocks the refrigerator
Disliked: Very bad service from the reception, my son is treated with a very sensitive medicine that requires cooling. In the pre check in, we asked the receptionist to keep the medicine in cooling. We repeatedly said that it should not be frozen. He took the bag with 4 syringes that were ment to last our entire 3 weeks in the USA and he froze them!!!! Ruining all the drugs worth over 1000 dollars!!! And he had the nerve to lie about it to our faces and to the manager face! We have all the pictures and the place is under CCTV and yet the manager claimed that they only keep medicine in the freezer and that the workers know that. She gave us an email address to complain but nobody replied even when we asked that her manager will contact us directly!Don't go to that hotel! If it had been a life saving drug like insulin they could have cause severe damage!
Jill Tue, 26 March 2024
It was ok to what...
Liked: I think it would of been nice to have tea and coffee in the rooms and when we need water we shouldn’t have to pay would of been nice to have a restaurant
Disliked: Staff in bar rude didn’t like the fruit it was frozen and full of water
Urška Mon, 25 March 2024
Exceptional
Michael Mon, 25 March 2024
Excellent value for money for...
Liked: Quick check in, location and breakfast.The hotel was good to change my room when requestedEarly check in was mush appreciated
Disliked: Guest room door slamming, why can the doors not have strong springs for self closing to prevent rude guests from letting the doors slam closed?Breakfast tables are very close to each other
Jacqui Mon, 25 March 2024
Very good
Randall Mon, 25 March 2024
Okay.
Liked: Breakfast was great. Location is in the heart of the city.
Disliked: Noisy room.