My truck was turned over to the valet and within hours, the window had been smashed and items stolen. Found out today from hotel insurance that they won't cover the cost, so going on my insurance and coming out of pocket for deductible.

Liked: Rooftop Restaurant.
Disliked: Truck was vandalized in their 'secure' parking garage.

Very good

Exceptional

Exceptional

Perfect! Beautiful unique decor throughout...

Liked: The location is phenomenal. In the heart of one of the most historic neighborhoods in Baltimore, Mt. Vernon, and within a half an hour walk of the inner harbor, little Italy and downtown. Beautiful spacious rooms with incredibly comfortable bed and pillows. I was given a complimentary upgrade to a room with an amazing view of the Washington Monument. Real coffee cups and elegant hot pot for heating water. Stylish retro decor throughout the hotel. The hotel is also very supportive of the local community. In addition to their rooftop restaurant with stunning views, they have also hosted various local chefs with business impacted by COVID in a second pop-up kitchen You can order online and pickup in the lobby. Loved the food from the Urban Oyster which is currently using the space. The staff went above and beyond to please. I would definitely recommend this to anyone who wants to get a more authentic Baltimore experience while feeling pampered in beautiful surroundings.
Disliked: Nothing to not like.

Stay and customer service from...

Liked: Breakfast met our expectation. Did not like the in-room cofee.
Disliked: Coffee brewing system and coffee selection.

Very much enjoyed the deco...

Liked: Bed was comfortable, great location, bathroom was nice, deco was unique.
Disliked: The front of house staff was poor, she didn't know how to use the card machine, she was unfriendly (perhaps tired). They could have also helped with the door as we had a lot of bags.

Exceptional

Exceptional

Friendliest staff and great value!

Liked: The staff was incredible. They cared so much about my happiness and comfort and did everything they could to make sure my stay was enjoyable. Beautiful facility and comfortable rooms. I love the security involved in getting in the building and using the elevators. I would've thought it was a $300 stay for one night, but it was half that! Great value.
Disliked: Such a small thing, but the TV didn't face the bed and you couldn't move or tilt it, so you couldn't watch TV in bed.