Hotel Real del Sol

Disappointing

Liked: What I like was the area was close to many places and was very clean.
Disliked: I paid for breakfast to be included in my initial selection, but when I finalized it and paid, it showed it was not included. I asked the reception desk, and they explained it wasn't included, so that was very upsetting because that was the whole point of picking this hotel.

Very good

Liked: Restaurant and staff were great. Facilities were somewhat shabby. Bedding was not up to standard for a 4 Star hotel.
Disliked: Security chain was broken!

Poor

Liked: It is close to the center.
Disliked: - Wifi was bad- beds are hard and not confortable- walls are very thin, you can hear the staff prepare the breakfast and cleaning at 7am

Great room, poor service

Liked: Centrally located, hot water available, very comfortable beds, air conditioning
Disliked: The lack of customer service, requested towels and bottled water at the front desk, because the person in charge was no longer at the property, the were unable to fulfill my request at the time of arrival, and even when I requested the following morning, they failed to provide them in a timely manner.

Poor

Pleasant

Disliked: The hotel need it a little bit of more cleaning the bathroom door was lose well it need more cleaning around the room

Exceptional

Liked: Clean helpful

Exceptional

Good for the price hotel

Liked: The location is great, close to the center of the city, there is food nearby a church and easy to get uber or taxis there. The room was clean, and big, we also enjoyed the balcony very much. We did not use the pool , however did see it was used frequently. Hopefully next time we visit we can use their pool.
Disliked: Breakfast, food wise was really good, however, the staff at the restaurant wasn't the best. I tried to order via phone and the staff was brushing me off, did not ask once about specifics to the order for example, if you want coffee or juice with their combos or green or red chilaquiles. (on their menu it gave multiple options) so in the end he'd just say.. yes yes and brought us up whatever he wanted. I called the front desk and they said they would help, but did nothing. so moments later the food was already at my door. In my family we never waste food so we were not going to reject it and had to eat what they sent. The food was not of bad quality, in the end it was good, but the communication/staff issue is what bothered me. Note: the room service is not room charged, you have to pay cash only, to the waiter that brings up the food. Also their safe in the room was blocked the whole time we were there, so we were unable to use it, I suggest one checks this always upon arrival.