Name: Hotel Raffaello
Address: Viale Certosa 108, Milan
Rating: 4

Clocked !

Liked: Warm welcome at the reception and breakfast staff , they waited till we finished.
Disliked: Tea supplies and drinking water

Superb

Liked: Staff behaviour, cleanliness, breakfast
Disliked: Some noise in the room

Disappointing

Liked: The food was okay. There is a nice range of food. But the restaurant staff was great.
Disliked: The receptionists are extreamly rude. We had an early flight which we told them ahead of time and were notified that we couldnt get in the room so early since check in is at 2pm. we understand that we can not ask to be put in a room that is not ready or has people in it, but we were told to sit outside on the grass until it was time because of "security reasons" This wouldnt be so awful is we hadnt arived at 2am and they already took our luggage. Once it was time to check in the receptionist was very rude and it wasnt the last time we had a bad interaction is them. Any time we asked a simple question we were met with rude looks and short unhelpful responces. We asked for more bathroom amenities since they only gave us enough for onw and there were three of us girls and we did not recieve any. For breakfast, they were not vegan friendly at all. If ur vegan or vegetatarian, all you can eat is cereal with soya/almond milk or salad? Also quite tricky for us to navigate to other places that arent walking distance but if ur familiar with navigating italy then ur fine. Over all they worst part was how unhelpful and rude the reception was, made us never want to come back.