Best Western Plus City/Centre/Centre-Ville

Overall great stay at reasonable...

Liked: Location, easy public transportation and cleanliness, great choices for breakfast menu
Disliked: No airport pick up or drop off services due to location

Super clean, modern hotel with...

Liked: The staff were super friendly, professional and helpful. Went beyond my expectations (They proactively arranged to provide me the hotel's wheelchair and unlike other similar star-rated hotel in same city, didnt even ask for any ($300) deposit and let me take the wheelchair out of hotel whenever I need. The King size bed was very comfortable, the room and bed and furniture and the bathroom all spotless cleaned and fresh. The Bristo (breakfast Dining Salon) was really good. Good choices on menu with resonable prices ($14 to $26)
Disliked: The only thing that short fall on my expecttaion was the swimming pool of the hotel. For a 4-star hotel, I would expect the pool be a bit bigger, having also a hot water jaccuzi, and idealy be ventilated and lit very well with natural air and light (like either having lots of side-wall half-open windowos or sunroof feature. But the pool didnt have any of these and was a regular closed-space small pool, the atmosphere was extremely heavy on Clor so once you step inside, you would have problems in eyes.

staff are not prepared.

Liked: the rooms are clean and comfortable.
Disliked: They didn’t inform me that parking would cost $32 a night, and I got the "surprise" at checkout. Although they adjusted the price for me, the manager doubts my words. The breakfast is a bit disorganized, and the staff aren’t prepared. Also, the cleaning lady tried to enter the room early in the morning without any notice.

Exceptional

Liked: Great location, great staff, comfortable room, free EV chargers in parking lot.

It can be better.

Liked: Great location
Disliked: Terrible smell in the room

Good

Very good

Poor

Superb

Disliked: The carpets in the room. They smell. Mix of humidity doesn’t help. It’s best to remove them. Replace them with tiles.