Hotel Providence

The front desk woman who checked me in was so nice and extremely helpful. Definitely will be booking there again.

Disliked: No complaints.

4 AM Noise, Unsafe, Unhelpful...

Liked: I liked the room location and spaciousness.
Disliked: The staff was not hepful. Never at the supposedly 24/7 desk. Never answered phone to set-up wake-up or to report loud wall banging and construction noises at 4 am. I was afraid - did not know if it was a break in and noone to call for assistance.The bathroom floor was not clean. I asked if someone could come in and sweep it and mop it. Front desk person - who I had to find in a break room, gave me clorox wipes so I could clean it myself. Really?The linen was terrible - mix of cotton and polyester - rather than 100% cotton.There were no instructions on using the wifi or the shower or lighting in the room and the front desk did not supply any information. I had to walk down for help and they did not supply useful information. Acted annoyed that I had questions. If front desk is not going to supply information, there needs to be a sheet in the room with information on TV, WiFI, using shower, and light switches, and what to do in an emergency. Most quality hotels and inns provide this information.The building is lovely and the location is OK - but the management of the hotel is grossly inadequate. I would never stay here again and would not recommend it. I feared for my safety.

Exceptional

Superb

Exceptional

Liked: The hotel maintains the elegance of its historic roots with all the expected modern amenities. The friendly staff sets a welcoming casual atmosphere. The soaring ceilings provide a sense of space in the well appointed rooms. Conveniently located in the city's center, one can walk to great restaurants and the river. All this plus breakfast was included! We loved our stay and will return.

Good

cozy

Liked: very cozy, great service
Disliked: can't even remember

Good

Liked: Location, excellent Breakfast that was included, free coffee, lemonade and soda. Friendly staff
Disliked: Too many homeless sleeping and gathering across the street from the hotel

Great location.

Liked: Great staff
Disliked: Dirty room. Mold in shower and dirty carpet

Exceptional