Hotel Prince Regent

Enjoyed staying at the hotel...

Liked: Very clean amazing staff, so close to the beach.
Disliked: I feel that the price was high for one night stay, the breakfast was not great at all, wet toast etc.

Poor

Liked: The bed was comfortable
Disliked: The room was freshly painted which was appreciated but the smell was unbearable after 5 mins . The window could not be left up as the street is very noisy and was also painted.. We requested a change of room but we were told there were no rooms available. As a solution we requested a fan that was provided . There was also some kind of issues with the pipes as everytime you flush the toilet or run water in the bathroom it did an awful noise .

Passable

Disliked: I ordered one large bed, and there were two single beds that were slipped together. Sleeping with my partner created a huge space between the mattresses.

Hotel Prince Regent stay.

Liked: we liked the location,the room,staff and easy check in.
Disliked: limited parking,no meals even though we were prepared to pay.For the price breakfast should have been provided free and we should have been able to get at least one meal even if we had to pay for it.

Exceptional

Liked: Excellent breakfast, lots of choices. Location great.
Disliked: Everything was perfect for us.

December work stay

Liked: check in quick
Disliked: Unsure

Avoid

Disliked: This was a highly disappointing place to visit and stay. We arrived to a very dated and tired establishment and in good time. We were advised of our room and that it had been cleaned/ready for us (402). We made our way to the room to find it tired, full of mould and having been not cleaned to a fit enough standard for human habitation, and there was not a uselable shower in the oddly shaped bathroom and where the shower head was fitted nobody over 3 foot tall would have been able to stand and take a shower, so returned to reception to kindly make our discord felt, but met with an initial lie of 'this is the only room we have!', which was highly incorrect as the hotel was at no more than 50% occupied. We were informed that the room had been cleaned, so upon the again politely presentation of the attached photos we have give to this review, I was shouted at and informed that I was rude to be presenting these to the person (a person who was later identified as being the duty manager, and clearly in the wrong trade, if she beleives shouting at a guest is the way to deal with a valid complaining guest. Further training would be need for this person, if she was a duty manager, as calm is not in her remit at present). After a very long drawn out huffing & puffing by the duty manager, we were presented a second room in the neighbouring hotel and in the basement next to the games room/main entertainment area. This room was also next to the main road and noisy from the traffic. The experience falls very short of what should be expected for gueat to walk into. We feel everyone should know how poor this establishment is for those booking rooms and hope they get this correct before the local enviromental health team come to do an inspection of all the rooms.

Bad

Very enjoyable

Liked: Lovely hotel
Disliked: Lovely view and lovely staff