Hotel Pontchartrain Detroit By Bel Air Collection Guest Reviews
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|2.7 miles from Detroit centre|
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Jennifer Mon, 20 September 2021
Great view! Dated interior and...
Liked: Great view! Dated interior and small bathroom but the view helped make up for the small shower.
Disliked: Great view! Dated interior and small bathroom but the view helped make up for the small shower.
Benjamin Sun, 19 September 2021
Carol Fri, 17 September 2021
Best Detroit Weekend Stay Ever!
Liked: After there was a conflict with my reservation, the staff went out of its way to assure I was comfortable and had a great alternate room.
Disliked: I actually liked EVERYTHING about the hotel. The only issue is that they did not hand the type of room I had reserved; however, they really made good on the mistake.
Emeral Fri, 17 September 2021
Liked: Across from Canada
Disliked: Parking, small bathroom, entrance to room small, restaurant in hotel food took forever.
Amanda Thu, 16 September 2021
Loved my stay will definitely...
Liked: Nice clean
Thomas Thu, 16 September 2021
Will not ever go back.
Disliked: Took more than an hour to check in even though I had a non cancellation reservation.Also when I went to depart had to wait to pay for and retrieve my car!
Renaud Thu, 16 September 2021
Liked: Clean. Breakfast on the ?top of the Pontch?
Darrell Thu, 16 September 2021
Igli Thu, 16 September 2021
Liked: The location
Disliked: The staff
Paul Wed, 15 September 2021
Liked: The location is prime. Our business event was at the Renaissance Center which is well within walking distance of the hotel so that was perfect.
Disliked: The hotel is definitely dated, and in desperate need of an upgrade especially in the rooms. Additionally, there was apparently some kind of system failure the day that we checked in and it took an inordinate amount of time for us to actually get checked into the hotel. I realize this was not the fault of the staff, and they did the best I could, but for nearly $500 per night I expected more overall