Exceptional

Superb

Exceptional

Exceptional

Superb

friendly staff, great location, beautiful...

Liked: beautiful, high ceilings in the room and a great location. the staff were all lovely as well.
Disliked: the walk from the lobby to our building?s elevator was not very charming - a narrow hallway through a busy restaurant setting

Wonderful Montreal experience.

Liked: The location was perfect. Easy to walk to many sites. Many restaurants and shops. The A/C worked well. The Nespresso was a pleasant surprise and treat. Frank the valet was great.
Disliked: I asked front desk to get some extra cream and they did not. I was able to get some when we were at the restaurant. There should be 6 pods for coffee and not three.

Very good

Very good

Liked: The staff at concierge, front door, and front desk were excellent
Disliked: The restaurant was understaffed and poorly managed. We had three bad experiences in the restaurant (1 dinner, 1 breakfast, and walked out after waiting 25 minutes for 2 muffins to go that were never delivered) . We were there for 3 nights and found out that we needed to go elsewhere if we wanted reasonable restaurant service. Luckily the concierege was very helpful in finding alternatives. Your restaurant gives your hotel a black eye.