Hotel Penzance

Lovely hotel

Liked: Helpful staff Loved the pool even though a little datedComfortable and bright roomLovely breakfast Great location and view
Disliked: A short very steep path to hotel

It was a bed to...

Disliked: Tired, dirty, smelly, out of the way. Booked a superior room with sea views, large windows, but got one that was in the attic, high windows that you couldn’t really see the sea view from u less you stood in front of the TV or sofa. Didn’t resemble the photos in any of the booking sites, and when I asked a member of staff, I was told yes, a lot of people ask us if they have the right room……. Well that means your advertising is misleading! The photos graphs taken for advertising show this place in as good a light as they can, but actually my husband called it faulty towers!

Exceptional

Liked: Staff friendly & helpful
Disliked: Stairs to the room!

A good hotel apart from...

Liked: Clean, friendly.
Disliked: Shower was poor, scalding hot or cold. No tea or coffee for breakfast, machine broken.

Superb

Liked: Since we were just staying for one night unfortunatly there was no time for swimming in the outdoor pool, which was well situated in the garden. The Hotel offered an amazing view onto the sea from the wintergarden and the breakfast room. All in all a nice, quiet and well-kept place to be.

Penzance stopover

Liked: The room was spacious and comfortable, with an excellent bathroom.The location of the hotel was brilliant, with very good views over the town and Mounts Bay.The staff were friendly, cheerful and helpful.We had only booked one night, so we're unable to tke advantage of the pool, which looked very inviting.
Disliked: We had booked an evening meal, but when we arrived at the restaurant they didn't have our booking, and said it was full, despite my having received a confirmation. Fortunately, the chef was happy to accommodate us. The actual meal was good. The breakfast was poor value for money, very limited selection of fruit in the fruit salad, and the coffee machine produced very weak coffee and then broke down.

Very good

Liked: The location was perfect for me, so close to the railway & bus stations and the town centre of Penzance, not having my own transport. The views of St Michael’s Mount, and the changing weather conditions, were stunning from my room!
Disliked: Would be useful to know the access road up to the Hotel, although only a few minutes, is quite steep on foot, especially with luggage. Easier downhill, of course!

The hotel has great potential...

Liked: We stayed for three nights and had a mixed experience.On the positive side, we had a lovely room with a beautiful view over the harbour and the sea. The room itself was cosy and nicely decorated. The location is quiet and great for exploring the area by car, and the house itself has a lot of charm and potential.
Disliked: However, for a four‑star hotel there were some clear shortcomings. Our room had neither a safe nor a fridge, which we would have expected at this level. Although the hotel is outside the town and you really need a car to get there, parking still comes with an extra charge.Breakfast was another disappointment. Arriving at 8:40 one morning, we found the buffet almost empty and not replenished. Staff were friendly enough but mostly occupied chatting among themselves and did not give the impression of being trained in hospitality – with the notable exception of the chief room maker, who kindly tried to help out. Hygiene standards at breakfast could be improved as well: the same wet towel was used to wipe all tables, and at times it was placed on the table alongside clean cutlery, which was unpleasant.The swimming pool, prominently shown on the website and one of the reasons we booked, was another let‑down. We were told it opened at 07:00, but the cover was not removed until 08:30–09:00, making a morning swim before breakfast impossible. After long hikes in the sun, we looked forward to an evening swim at 18:30, only to be told – in a very unfriendly manner – that the pool closes at 18:00 and entry was not allowed.

Very enjoyable. Recommended hotel.

Liked: Staff couldn’t have been more welcoming and helpful. Our room was clean, well equipped and provided excellent views through both windows.
Disliked: Nothing.