Hotel Palacio del Carmen Autograph Collection by Marriott

Great hotel and position

Liked: Really a fantastic hotel, super nice and helpful staff. Great position.
Disliked: The swimming pool is nice but very small and very cold.

Exceptional

Liked: Concierge was great
Disliked: All was ok

Great as ever

Liked: Great Marriott quality as ever
Disliked: Shame it doesn't have an outdoor pool

Nice location with old charm

Liked: The location was good. It was a quiet area surrounded by nature. The breakfast was good. It included a variety of local products.
Disliked: The hotel is outdated, the rooms are very dark, the gym and pool are small. One of the team members checked twice if I really had paid my breakfast. That was very unpleasant.

Perfect location, high quality hotel...

Liked: The atmosphere of the hotel. The layout and location of the hotel. The quality and choice of the hotel decor. The woman who served us in the hotel restaurant.
Disliked: A severe lack of vegetarian food options in the hotel restaurant. One of us being a meat eater, one of us being vegetarian.

Customer service is poor

Liked: Location , and breakfast staff.
Disliked: Front desk staff and restaurant staff , both unprofessional and incompetent.The hotel is focused on events and outside clients rather than guests. The service is subpar.

Good

Exceptional

Clean and effecient

Liked: The breakfast was wonderful. The room was clean and efficient
Disliked: No one seemed to smile they didn't seem very happy!