The staff here were incredibly helpful when I needed it. They went above and beyond by personally escorting me outside to my Uber when I had difficulty finding it, finding me a place to eat late at night, and excellent service at the bar after attending a concert. The rooms was beautiful with a fantastic street view. Everything was incredibly clean and felt very comfortable and homey. I would absolutely stay at this hotel again as a first choice when I return to Quebec City.

Liked: Room; staff.

Pleasant

Good

Great place to stay

Liked: The location of the hotel is great. Clean and well accommodate.
Disliked: Cold water in the swimming pool

It was a great time

Liked: The suite was amazing with a panoramic view of the city.
Disliked: The pool was cold and the hot tub needs more water.

Very good

could have been better.

Liked: the decor was cute in the pool area. the lobby had comfortable sofa chairs to sit in while we waited to be checkin and out. which went pretty fast despite a lot of guests. my family enjoyed the little jacuzzi. everyone sort of used that ( all the guests in the pool area were huddled in the small little jacuzzi and no one was in the pool in the morning. it’s proximity to old Quebec is nice. there was entertainment in the evening which is really nice.
Disliked: I have a really comfortable bed at home so I didn’t find the bed here comfortable. I also was disappointed about the bath as it didn’t drain well. the pool was ice cold and so we couldn’t enjoy it. apparently the staff said it’s a heated pool but it’s freezing in the morning. my husband said the gym machines were broken and dangerous to use. we ordered dessert room service. it took forever it was expensive. and the cake tasted like fridge.

Disappointing

Pleasant

Disliked: I booked a room and then was given the option to upgrade for $50 more. upon arriving g at the hotel and getting the room I realized that the upgraded room was smaller than the room I had originally booked and payed for. staff was very rude and acted as if though they didn’t understand my issue. finally I was given the original room back but was not reimbursed the difference.

Superb

Liked: great location nice suite