The staff here were incredibly helpful when I needed it. They went above and beyond by personally escorting me outside to my Uber when I had difficulty finding it, finding me a place to eat late at night, and excellent service at the bar after attending a concert. The rooms was beautiful with a fantastic street view. Everything was incredibly clean and felt very comfortable and homey. I would absolutely stay at this hotel again as a first choice when I return to Quebec City.

Liked: Room; staff.

Unexpectedly Noisy

Liked: It?s a nice hotel in a great location. We have stayed here before. Room was very clean and bed was comfortable. Stuff was very friendly. You can order both breakfast and dinner to the room, which was very convenient with all Covid restrictions.
Disliked: There was some kind of a live show with music the night we stayed in. And it was very loud. We stayed on 8th floor and we heard it in our room. It was so loud that we could not sleep. And it went on past 11 pm. We came to the hotel very tired and for just one night to get some rest and it was unexpected downside of our stay. If we knew it be that way we would stay somewhere else for the night. We also did not get our parking pass during check in. We realized it only when we were entering the parking. Since the entrance is very narrow there and downhill the only way out was to get in the parking, turn around there and get back. Unfortunately, we had to pay $2.50 for 1 minute in this parking. Not a big deal but still it would be nicer to avoid it by getting the parking pass that we paid for right away.

Tell people there will be...

Liked: There was a concert in the pool lobby area going until 10pm. No one made any mention of this during reservations or check in. My daughter could not sleep.
Disliked: The loud concert no one told us about.

will return

Liked: great service for the lunch

Overall it was ok

Liked: Location was excellent,
Disliked: rooms were not maintained, there was no carpet in the rooms

1 night stay

Liked: The bed was comfortable
Disliked: For the price I had better, definitely wouldn't rate this hotel 4 stars, more like 2.5. The receptionists seemed pretty stressed and impatient, main lamp in room was broken. The restaurant was very disappointing, 25$ for a sea food mac and cheese that tasted super bland and disgustingly dry to eat.

No water for you!

Disliked: I asked for ice water to be delivered to the room at 4:30am and was denied. I've never had a 4 star hotel, yet alone any nice hotel, deny me water. It was quite disappointing to not be of service after spending almost $200 for my one night stay.

Very good

We understand that the difficulties...

Liked: Location was good, Room was great, great restaurant.
Disliked: Toilet was not as clean as it should have been. No extra toilet paper - had to ask for it. Also had to request towels for our second day.

Exceptional