The staff here were incredibly helpful when I needed it. They went above and beyond by personally escorting me outside to my Uber when I had difficulty finding it, finding me a place to eat late at night, and excellent service at the bar after attending a concert. The rooms was beautiful with a fantastic street view. Everything was incredibly clean and felt very comfortable and homey. I would absolutely stay at this hotel again as a first choice when I return to Quebec City.

Liked: Room; staff.

Disappointing

Amazing!!

Liked: The room was clean and spacious,,,very convenient having a microwave and fridge and added bonus the caffitaly coffee machine with free coffee pods!!! Looooved that! Excellent coffee! Location. was amazing! Enjoyed the second cup right next door! We could easily go pick up a specialty coffee and bring it back to.our room,,skating rink nearby! And Poutineville! We never needed the car! We walked everywhere!! It was our first time there! And we were so amazed! The indoor balconies!! Just wow! Amazing concept!!!! That was my only regret ! Not getting a room with balcony ! Will do so next time!!
Disliked: I only regretted not having having chosen a room with balcony! LolEverything was perfect no.complaints

Pleasant

Liked: Well located and friendly staff.
Disliked: Poor wifi

Exceptional

Very good

Liked: Good for kids
Disliked: Needs more kids activites

Superb

Highly disappointed.

Liked: Convenient location for Old Quebec and our son liked the unique pool and live music
Disliked: Our room was not clean (hair on sink/shower, something sticky all over the bathroom floor). We were placed in a room against the elevator and the mechanisms could be heard 24/7 in addition to the noise of people getting on and off the elevator, that kept our child awake. Asked about a room change and was told we could downgrade our room with NO refund for the price difference. Called front desk as there was no hand soap in the dispenser. Was told someone would be right up to fill it. Was not filled in the 5 days we were there. Ordered room service one evening- called at 820. Was told would be 15-20 minute wait. Food arrived at 9:45 (restaurant closed at 9) and “nacho” was chips with a pit of cheese on top that looked like it was cooked in a microwave.

Good

Superb