Name: Hôtel Palace Royal
Address: 775 Honoré-Mercier, Quebec City, QC
Telephone: (888) 420-1641

The staff here were incredibly helpful when I needed it. They went above and beyond by personally escorting me outside to my Uber when I had difficulty finding it, finding me a place to eat late at night, and excellent service at the bar after attending a concert. The rooms was beautiful with a fantastic street view. Everything was incredibly clean and felt very comfortable and homey. I would absolutely stay at this hotel again as a first choice when I return to Quebec City.

Liked: Room; staff.

Superb

Pleasant

Super fun and pleasant stay...

Liked: It's pretty clean and very pleasant! We enjoyed the balcony and the music in the evening time. The staffs are very kind and welcoming.
Disliked: The sofa bed was very old and creeks a lot, needs an upgrade. We were on the 5th floor and the water pressure of the sink wasn't great in the bathroom.

The hotel it self was...

Liked: We didn't eat breakfast at the hotel, location was great
Disliked: All night long and early morning there were children running and yelling in the halls, it was very loud. Lasted our whole stay, continuous, children runing back and forth

Very poor

Liked: Location was good, but that’s about it.
Disliked: The hotel was not well kept; the room was not completely clean (used kleenex next to the bed, for example), furniture is dated; one of the 3 elevators did not work for our whole stay, making it take 15 minutes to get an elevator and leave the hotel; the pool was packed and not clean; strong chlorine smell throughout the hotel due to the atrium; no daily cleaning of the room; product dispensers did not work in the bathroom.