Hôtel Palace Royal

The staff here were incredibly helpful when I needed it. They went above and beyond by personally escorting me outside to my Uber when I had difficulty finding it, finding me a place to eat late at night, and excellent service at the bar after attending a concert. The rooms was beautiful with a fantastic street view. Everything was incredibly clean and felt very comfortable and homey. I would absolutely stay at this hotel again as a first choice when I return to Quebec City.

Liked: Room; staff.

Exceptional

Liked: Room was a nice layout. Beds, pillows and sheets were great. Lifeguard at the pool was amazing - so friendly and helpful.
Disliked: Parking garage was tight and dark, but it was manageable.

Nice location but the facility...

Liked: Location
Disliked: If you look at the photos, it is fancy. However, the moment we stepped into the place, we were shocked and overwhelmed by the smell. It smelt like the fitting room of a pool. The room looked old but fine.

impeccable!

Liked: Great location, service and friendly staff (Zachary). Such helpful and friendly and welcoming young young man.

Exceptional

Very good

Liked: Amazing location - we walked all the top sites in the city from this location. Lovely hotel, extremely busy

Pleasant

Liked: The kids enjoyed the pool and location is great.
Disliked: The bathtroom is not clean and the bedsheet has blood stains.

Superb

Liked: It was rough at first we had a misunderstanding but the manager came out and had great customer service and resolved the issue
Disliked: The only thing I did not like is the floors in our room were not swept ical

Very good

Liked: Large room,seperate bedroom
Disliked: Need improved mattress on pull out in livingroomNo hooks or rods for towels in bathroomHotel called taxi for me. Over charged me 300,%Compared to taxi I took home from dinner from same place

A quality handy hotel

Liked: Good size rooms. Nice internal Outlook anc balcony. Great location to old city.
Disliked: Nothing