Hôtel onyx expo

Poor experience

Liked: Friendly staff
Disliked: Dirty rooms, shower constantly flooded into bedroom, uncomfortable beds and pillows, noisy inside and outside of hotel, cold showers, no facilities

Wouldn’t stay here again

Liked: When we arrived, we were given our room keys and went up to the rooms. The noise from the roads outside was very loud. All through the night, we could hear the trams, horns beeping, and there is a manhole cover on the road that sounds like shooting when it’s been driven over. Made for an awful nights sleep. The curtains were very thin, not great if you wanted to lie in. The bed sheets had old make up on them. The staff were not the most helpful either. The advert said air con - there was none. You had to go downstairs to get the remotes for the TV. The cafe/bar didn’t actually do anything, felt like a waste of that area. You had to ask for a fridge, there isn’t one in the room like the advert suggests. We had booked for two nights, but after the first terrible night, we booked another hotel and moved. It’s also a bit out of the way from things like the Grand Place. Overall, we were really disappointed and wouldn’t recommend to anyone.

Disappointing

Exceptional

Disappointing

Very good

Liked: It was a lovely room and the area was fantastic.
Disliked: Could hear the guy in the next room snoring :'(

Superb

Liked: Excellent location , helpful and kind staff, cleanliness of the room.
Disliked: No parking at the hotel property

Acceptable

Liked: In front of public transportation stations, which is great. The staff was nice and friendly, which I appreciated.
Disliked: For the price I paid, the experience was acceptable, but there were some aspects that could be improved. I could hear noises from neighboring rooms, which affected the overall comfort. Despite arriving an hour after the scheduled check-in time, my room was not ready. Additionally, the shower was missing essential features such as a proper door and a stand for toiletries like soap and shampoo.

Just that the toilet floor...

Liked: Very lovely value for money
Disliked: Location and proximity