The hotel was clean and the staff was great. We will definitely stay there again.

Disappointing

F rating from the BBB

Liked: The photos online are not of anything I saw other than the restaurant. They had a great photographer who made the place look so much better than it is. Yes the beds are Tempur-Pedic but they are rock hard. The vinyl flooring is curling up. The furniture is worn and I wouldn?t sit on the sofa. There was an issue of a fancy yellow diamond missing from my ring after it was sent down to the laundry. The night management was unhelpful and refused to call the police which was requested three times. They refused to let us go the the laundry and look for the missing stone. Hotel management took my call once and stated their insurance company would contact my insurance company. He refused to talk to me numerous times after my initial conversation.
Disliked: The photos are of the top floor with great views. If you do not book these rooms specifically and pay high rates you get to look into depressing other buildings. I paid more for a view and the view was of large rooftops which were noisy. The showers have clear glass on the upper half so you are exposed while showering. The place is depressing.

Good

Liked: Great location, reasonable price.
Disliked: Everything is starting to look a bit tired and needs sprucing up. The lights in the rooms are extremely low and can barely be brightened. The entire room had ceramic tiles which made for a freezing cold floor in the evenings. Heating was extremely loud and heated the room 10 degrees above the thermostat setting.

Superb

Great hotel with good connections...

Liked: Super Lage mit tollen Restaurants in der Nähe

Exceptional

Liked: The rooms, the staff and the location can't be beat
Disliked: Nothing

Good

Liked: View from the room was excellent! Room was always clean, really enjoyed a shower room.
Disliked: No coffee machine in the room, would be nice to have a coffee in the morning. I think the room was a bit pricey, I understand that all rooms with panoramic view are not cheap, but still. Also we paid with a card in their restaurant but got charged via room anyway without any notice. Restaurant was good but expensive.

Good

Was a decent hotel for...

Liked: the bathroom was high quality.
Disliked: The hot water didn't work very well. It was either way too hot or way too cold. The engineer tried to fix but told us that he couldn't fix it.