Hotel Olympia

Would not return!

Liked: Leaving the hotel.
Disliked: Arrived to be told there was an issue with the quadruple room we had booked for our family of four (two adults and two children) for one night. We were told that we would be having two rooms in the basement close to each other. We arrived on a VERY hot day and were met with a sign in reception that said the air conditioning in the building wasn’t working. The receptionist just said sorry and she couldn’t do anything else apart from say ‘we are giving you two rooms for the same price as the room you paid for’ (what a joke).Went down to the rooms - one had a large window with no handle so it didn’t open at all. Room was tiny!Second room had two small windows, again neither had handles - one was open and the other sealed shut.I raised this with reception and they looked puzzled and said they’ve let maintenance know - no one from ‘maintenance’ took a look whilst we were there.Beds are rock hard. Rooms have clearly been done up but could do with a clean - in one bathroom the grate in the middle of the floor had lots of dark hairs within it - a focal point when sat on the toilet.In the walkway between our two rooms there was discarded rubbish, boxes and shards of glass across the floor.We were glad to get out in the morning and leave! At no point before we arrived to check in were we made aware of any issues with the room allocation - though I did get an email ahead of the arrival asking me to review the hotel.

Superb

Good location

Liked: Good location, good furniture
Disliked: The air conditioner was broken at the time of visit, showers and doors are very loud

Was an excellent stay managed...

Liked: Clean and fresh very well laid out

Very good

Liked: The hotel has undergone a refurbishment and is a lot more comfortable with smarter rooms and bathrooms.
Disliked: The road was a bit noisy outside my window

great place!

Liked: Loved it! kind staff and comfortable room

Terrible experience, would not recommend.

Disliked: There was no cooling, with little sympathy from staff and no real assistance to try and rectify the situation. I asked for compensation and was advised if I left a review and recommended I would be given a discount if I booked directly with the property next time. I would not recommend.

Not really worth it, too...

Liked: Just the bed and cleanliness
Disliked: Very near to the busy road, I did not able to sleep because of the noise outside and there's no air-conditioning or electric fan, the stairs carpet was too old and smell, the showers broken it's too hot

Not good

Liked: The location.
Disliked: We booked a stay for two nights at this property however upon arrival knew we couldn’t stay there. The bed had bed bugs and the room was dirty. There was no lift in the accommodation and instead we had to carry our large suitcases up multiple flights of stairs and weren’t offered any help. The room was sweltering hot with no fan or aircon. We asked reception about the air conditioning unit and they said it was broken but was getting fixed in the next week or so. Upon reading other reviews people had the same response and problem with the aircon months ago.