The Nikko was less expensive than other area hotels and provided top notch service, room was great, and the in room coffee was even drinkable! A tailored drum group was wonderful entertainment and our walk to the show at the Nob Hill Masonic was steep, but brief.

Liked: Quiet room; comfy bed; great shower and towels!

The hotel itself is very nice, however the room was extremely small, and "no frills". For $250 per night (w/taxes), and $45 + Tax, I know we could've done better.

Liked: Fairly comfortable.
Disliked: Too expensive for a very average, no frill room.

Exceptional

Best staff I?ve ever had;...

Liked: The staff were all so kind, so helpful, so mannerly and truly seemed genuine in wanting to help and treat you well! Although this didn?t translate to a correction of our challenges experienced, despite reporting our challenges on the survey sent to us from the hotel directly. We received no response to this survey submission.
Disliked: The bedding smelled heavily used by dirty, oily-haired guests, as well as musty and old. I asked for new bedding and pillows, and it still smelled the same after receiving new pillows and after housekeeping came to clean the room. The bed headboard was stained and smeared yellow/brown all across as if someone had wiped their poo all over it. It was hard to stay here because of these issues.

Incredible Staff, Clean and Comfortable...

Liked: The location of the hotel is excellent and within walking distance to a lot of shops and restaurants. We basically walked all over central San Francisco and down to the water from our hotel, avoiding public transport and expensive taxis and enjoying the sights. The room was lovely and very clean. Cleanliness is everything to me in a hotel, and the room was spotless. The staff was incredibly nice, creative, and thoughtful. I've never had hotel staff be so helpful before. It's worth staying here just for the staff!
Disliked: Nothing. It's pet friendly so if you have strong allergies keep that in mind. They do great cleaning so it's definitely not an issue for those without allergies like us. For what it's worth we didn't see a single pet while there.

poor hotel for the price...

Liked: location
Disliked: pricing, better size room, better housekeeping

Welcoming cosy boutique hotel.

Liked: A very nice boutique hotel minutes from Union Square shops and Market Street. Room was warm and inviting.
Disliked: Nothing really.

Nice hotel in excellent location

Liked: The room and the bathroom were both spacious, light and quiet. The bed and the bed linen were very comfortable, and the soft furnishings were also clean and nice. The location is excellent. Staff were very helpful and lovely, especially Theresa who went above and beyond to make me feel welcome and looked after.
Disliked: Sadly the "spa" isn't good. The swimming pool wasn't inviting, and smelled strongly of chlorine.

Exceptional

Good

Disliked: Long waiting for hot water in the shower

Exceptional