Hotel Napoleon Ascend Hotel Collection Guest Reviews
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Write a review
Wayne Tue, 5 July 2022
disappointing
Disliked: The pre-check in process and check in process is way t0o complex and confusing, needs to have a check in person on site. Price is too expensive for quality to site.
Scott Tue, 28 June 2022
Very good
Jay Mon, 20 June 2022
They need to work on...
Liked: Good location. No cook so no full breakfast
Disliked: Bed very uncomfortable. Room is small, no chairs
Lane Sun, 19 June 2022
decent
Liked: beautiful historic hotel
Disliked: staff was short handed and didn?t get towels, cups, or coffee
Colleen Thu, 16 June 2022
the room was clean and...
Liked: The room and the location were very nice, parking was very simple.
Disliked: The restaurant, / bar associated with the hotel was absolutely horrendous and disgusting for a 4.5 star hotel. In fact we could not eat there. The bar was serving drinks at 8:30 am to two customers who were still drunk from the night before. There was a homeless woman asleep in the hotel lobby, who then walked into the bar /restaurant area and laid her head down on the table next to us. The woman bartender could not even make a cup of coffee. Instead of using individual creams to put in the coffee, she used a huge jug to over fill cup with cream, , ruining it. But the worst was the food, it was not editable. We ordered an egg wrap in a taco / tortilla shell and the shell was raw, not cooked and tasted like raw flower. and egg was not good. We had to leave and find other food elsewhere. We just wanted to leave, so we paid rather than making a scene and ate at Starbucks
Kelly Wed, 15 June 2022
Very good
Matthew Sun, 12 June 2022
Good
Darlene Sat, 11 June 2022
Very good
Liked: location
Disliked: clean & staff was great
James Thu, 9 June 2022
Very poor
Liked: Staff
Disliked: Room wasn't clean
Lonnie Sat, 4 June 2022
Very poor
Liked: Location
Disliked: The staff for one was very confused on scheduling and seem very uncertain about the booking.com process. They could have told me on Thursday night that the price I had was before taxes. The hotel didn?t have parking we had to use the parking garage and that lady wasn?t helpful or friendly. The rooms are very very small, the vending machines were empty the whole weekend on the third floor and they didn?t have a well stocked snack area. No bathroom privacy. The bathroom door was a sliding farm door that had opens on both sides when it was closed. Definitely not working on!!! Mother wasn?t happy and she doesn?t complain about much!! Lol?..Feedback for you if plan to use them for future customers. Bad experience for us.