Hotel Napoleon Ascend Hotel Collection Guest Reviews
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|0.5 miles from Memphis centre|
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Jody Thu, 7 December 2023
Disliked: Was told we were being charged additional fees that we could not decline but would include beverages in the bar lounge area but the area was so busy we could not get anyone to take our drink orders even after they acknowledged we were there.
Brandi Sun, 19 November 2023
Great hotel, but no sleep.
Liked: We loved the entire property. It was beautiful!
Disliked: The mattresses are like a rock, and neither of us slept. Heard road noise all night long.
Mike Tue, 14 November 2023
Jalen Sun, 5 November 2023
Stay was very enjoyable -...
Liked: Customer service, including the text service, was great. Everyone was polite and accommodating. The room was freshly cleaned and sanitized, and the bed was comfortable. Also, enjoyed the little complimentary items in the lobby.
Disliked: The only weird thing we weren't happy with was the lack of room service. One would think it'd be a given considering the restaurant is in the same building and that it's one of the best and most expensive hotels in Memphis.
Anonymous Tue, 31 October 2023
Carolee Sun, 1 October 2023
A terrific value for upscale...
Liked: Location was excellent, right in the heart of downtown and a close walk to Beale Street. The Peabody ducks were just down the street. Unfortunately the Main Street trolley wasn't running while we were there. It would have made getting around even easier. Complimentary wine was very welcoming as we came "home" tired at the end of the day. Desk staff were wonderful.
Disliked: The on-site restaurant was handy, but with limited offerings.
John Sun, 1 October 2023
It was to Llosa around...
Liked: It was clean staff we’re great and good location
Disliked: All as adobe
Jonathan Mon, 25 September 2023
Cheryl Sun, 10 September 2023
Nice comfortable room and quiet...
Liked: Historic building on corner of MADISON AVE and B B KING in downtown Memphis
Disliked: Musty smell. Could see original curved window frame water damaged but another sealed inner window was on inner side of this exterior window. Needed repair though
Anonymous Sat, 26 August 2023
Liked: Great location. I liked that housekeeping didn’t interrupt our stay.
Disliked: The first room was stuffy and smelled moldy. I hated to be “that person”, but my breathing issues made that a no-go. Staff was very helpful in getting us another room. The rooms could use a bigger trash can to let us help the staff.